Customer Service: Wholesale Jewelry

Description We are an 75 year old, Chicago-based jewelry distributor. We supply precious stones and jewelry components to our wholesale and retail customers in both domestic and international markets. Our reputation for design and new product development means our customers expect only the best in product and service. We utilize cutting-edge techniques to create the highest quality and most distinctive products in the industry, while our sales and customer service teams work together to ensure loyalty and satisfaction from every client, large and small.

Currently, we are seeking an organized, forward-thinking Customer Service professional to join our team. Primary responsibilities include in-bound requests for orders, stock availability, lead times and return authorizations from customers. Duties include price quotes, order entry, procuring items from vendors, and following up order information to customers. Customer Service Representatives coordinate with other departments in handling purchase orders and providing service to customers.

You will also be key to generating new sales by up selling to inbound customer calls. Must be comfortable with being proactive and taking the extra step in providing excellent customer service. Customer Service Representatives will be expected to meet department and company goals. Ideal candidate will have the following attributes:

Excellent verbal and written communication skills

Sales-minded and proactive thinking

Highly organized and detail oriented

Goal oriented

Excellent problem solving skills

Strong follow-up skills

Call center experience in a B2B or retail office environment

Because we are seeking an individual with long-term growth potential we are taking a temporary-to-hire approach. During the temporary phase (60 to 90 days) job pays $11 per hour. Once hired, job will pay $12 to $14 per hour, benefits included. If you have to qualities and experience we seek, please send us your resume with a letter of introduction.

*** We will NOT respond to any resume submitted without a cover letter crafted to this job posting. ***

If you meet our qualifications and sell yourself in your well-written letter, we will call you promptly to schedule an interview beginning the week of November 23. We expect to fill this position for a start date of December 7th.

Requirements Key words: customer service, CSR, customer relations, customer care, office manager, call center rep, inside sales, inbound, outbound, general office.