Job Snapshot
Location:
111 Centerville Rd
Lancaster, PA 17603
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Base Pay:
$50,000 - $65,000 /Year
Industry:
Computer Hardware
Computer Software
Telecommunications
Job Type:
Information Technology
Customer Service
Telecommunications
Experience:
At least 5 year(s)
Contact Information
Contact:
Go to Web site to APPLY
Description
If you are a Microsoft MCSE who is bored with your current job because your skills and talents are being underutilized, underappreciated, and unchallenged, then read on.
EZSolution is looking for an ambitious, hard-working Senior Network Engineer who can own the responsibility of providing first-class technical support to our clients. This would be a full-time position receiving full benefits, salary and a great environment in which to work.
As a key player on our team, you will have the opportunity to:
- Work with a variety of different clients and projects so you’re never bored.
- Receive ongoing training on new technologies as they emerge.
- Be an integral part of a dynamic, fast-growing team of “A" players.
- Earn the respect and money you deserve.
However, we are not desperate to fill this position and are willing to wait to find the right person. The purpose of this ad is to “screen" the thousands of mediocre IT people to find the one person who would be the best addition to our company. That “right" person should expect to begin a new career by January 1, 2010.
There Are 10 Characteristics That We Are Looking For:
If You Do Not Meet Them All, Don’t Bother To Apply:
1. You must have a MCSE and at least 5 years of Microsoft Windows System Administration experience.
2. You must be able to provide references from past employers who will vouch for your work ethic, experience and integrity.
3. You must be intensely serious about your desire to be part of a winning team and be willing to work hard, learn fast, and grow with us.
4. You must be passionate about delivering outstanding service to our customers.
5. You must be able to thrive in a fast-paced environment.
6. You must understand that fixing the technical issues is only half the job, the other half is fixing the customer to make sure they are absolutely ecstatic about the work you just completed.
7. You must enjoy mentoring and have a keen desire to learn and demonstrate a great deal of “natural curiosity."
8. You must be willing to take responsibility for your mistakes, learn from them, and move on. We don’t want anyone with a “victim" mentality who constantly blames other people, lack of time, or anything else for their lack of success.
9. You must be willing to ACTIVELY participate in new training to improve your skills and success on the job. We do NOT want passive team members.
10. You must be a pleasant, positive person. We only want to work with people who are fun to work with and stimulating to our group.
If you meet the above criteria, then we suggest you go to the web site below now and take the first step towards the most exciting career change you’ll ever make:
www.ezsolution.com/besttechever
No Phone Calls
Requirements
EZSolution Customer Satisfaction Team Member
SPECIFIC JOB TITLE: Senior Network Technician
I. Job Function and Major Responsibilities
Function:
- Provide a level of customer service that exceeds expectations in the installation, repair and upgrade of Microsoft OS personal computers, servers and peripheral devices.
Major Responsibilities:
- Planning, installing and maintaining Microsoft Servers
- Repairing and upgrading Microsoft Servers
- Understanding and maintaining all required LAN and/or WAN devices and software
II. Specific Duties and Results Expected
Specific Duties:
- Work with active directory/group policies, MS Exchange Server, firewalls/vpn, SQL server administration, IIS, data backup and recovery methods, project planning and implementation for small to mid scale projects
- Network desktop computers allowing users to send electronic mail (e-mail) and to share data, computer applications, and Internet connections
- Understand current standards and terminology used for local area networks (LANs) and wide area networks (WANs)
- Administer existing computer networks and troubleshoot problems as they ariseUnderstanding of disaster recovery plans for various situations if the network were to malfunction
- Setting up server hardware according to manufacturers' specifications
- Monitoring server hardware performance and diagnosing problems
- Upgrading servers through the addition of new hardware, such as additional RAM, disk drives, nics or other required parts
- Setting up and configuring of equipment and software, testing, updating and transferring customer data.
- Adjusting, repairing, and replacing worn or defective parts
- Performing testing of used equipment that has been repaired, prior to returning the equipment to the user
- Familiarity with Standard Microsoft Operating Systems from Windows 2000 to present and Microsoft Server Operating Systems, from Server 2003 to present.
Results Expected:
- Gain complete understanding of EZSolution methods and procedures in computer, server and customer service
- Server installs completed in timely manner without error
III. Organizational Relationships
- Your direct supervisor –Jeff Weaver
- Your team members- Brad Roth, Joshua Burkholder, Rich Crockett
- Your direct supervisees
o None
- Other Important Relationships
o Web development staff
IV. Decision Making
- Decisions that are authorized without consulting your supervisor
Decisions related to specific duties as defined in this job description
Proposal Process
V. Specific Goals for the first three months
You will be measured on your ability to complete these goals during the first 30, 60 and 90 days of your employment. At the end of this probationary period, goals for the next twelve months will be agreed upon between you and your supervisor. You will be assigned a training mentor to guide you during this time.
Learn EZSolution Way
- Delivery of Customer Service
- Learning Technical Call Protocol
- Arriving on time
- Dress
- Customer Service Skills
- Returning Calls
- Calling if Late
Learning Internal Procedures
- Attendance
- Company Policy
- Timesheets
- Understand Company Knowledge Base
- Delivering quality service to EZSolution Server Customers
Learn EZSolution Method
- Workstation Configuration
- Server Preparation
- Begin to develop relationship with EZSolution customers
IV. Qualifications are required for this job.
The first qualification as a technician in delivering a technical service is to remember you are delivering a customer service that will be received with the understanding that as an EZSolution employee you are the very best in your field and that the ability you bring to the customer is second to none. Therefore, the technical solution you deliver must fix the computer as well as the customer.
Technical Ability
- Computer skills are required to operate, install and repair Microsoft OS and Server and Office Software
Human Relations
- Because network technicians often provide technical support to network users, they must be able to help non-technical people understand and use complex equipment and software. In addition to technical expertise, we require network technicians to excel in verbal and written communication and to have good interpersonal skills.
- A team player who has the ability to relate to a diverse group of internal and external groups, including customers, staff, vendors. This should include the ability to effectively present information in one-on-one, small, and large group situations.
Management Skills
- Ability to manage time and arrive at appointments on time, punctual in completing assignments, ability to manage customer and staff expectations.
Education and Training
- Relevant and up-to-date degrees or certifications in computer technologies/software
- MCSE with 5 Years Experience
- Standard Certifications coupled with experience
- Customer service training
Computer network technicians need self-discipline and the ability to balance a variety of tasks. A technician must be able to spend long hours at a keyboard debugging a program and be dexterous and patient enough to weave a complex web of wires.
The successful applicant will have had measurable success in working in a collaborative environment. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
