Hotel General Manager

If you have great people skills and enjoy working in the Hospitality industry,

WE WOULD LIKE TO MEET YOU!

The Lombard Fairfield Inn & Suites by Marriott is seeking a General Manager to oversee hotel operations.

The General Manager will manage the hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors:

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates

• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees

• Ensures staff receive proper training for each position, including safety training and standard operating procedures

• Allocates funds, authorizes expenditures and assists ownership group in budget planning

• Monitors cost controls on a regular basis

• Performs duties of a Sales Marketing Manager including making marketing call; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions

• Inspects guests rooms, public access areas, and outside grounds for cleanliness and appearance

• Answers patrons complaints and resolves problems to maintain guest satisfaction

• Ensures bank deposits are made daily, including weekends and holidays

• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner

• Audits daily reports and processes monthly paperwork

• Available 24/7 with reliable transportation

To perform the job successfully and should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
• Customer Service – Manages difficult or emotional customer situations;  Responds promptly to customer needs; Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions; Demonstrates group presentations skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Delegation – Delegates work assignments; provides recognition for results
• Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback  (internal and external); Improves processes products and services; Continually works to improve supervisory skills
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support – Follows policies and procedures
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meeting and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; includes appropriate people in decision-making process
• Planning/Organizing – Prioritizes and plans work activities
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Looks for ways to improve and promote quality
• Quantity – Strives to increase productivity
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; uses equipment and materials properly