System Administrator - Level 1

Customer service oriented, technical support and system administrator responsible for network, servers, desktop and peripherals.

• First level support on all IT incidents by following incident management process and escalation procedure

• Troubleshoot desktop, OS, Network issues

• Create new user accounts

• Maintain user accounts, Reset passwords
• Maintain network and personal printers
• Install software
• Install hardware
• Perform backup to desktop or server as needed
• Maintain backup media
• Review backup logs
• Phone extensions support and maintenance
• Badge & security system support
• IT related procurement activities
• License compliance, control and management (inventory and contacts to vendors for renewals)
• Adhere to company and license policies
• Interface clients and remote users and vendors as needed
• Compliance with all released ITIL procedures policies
• Work with users in the local office and remote users

• Associates degree or equivalent experience, Field Certifications.
• 3 ~ 5 years experience with networks, computers, operating systems, etc.
• Interpersonal skills, reading and writing comprehension, general math, computer operations, TCP/IP, networking fundamentals, hardware, multiple operating systems
• Ability to work with users remotely and in person as required
• Problem solving skills
• Organizational skills
• Ability to multi-task between incidents and projects’ tasks
• Willingness and patience working with users in the office and remotely on computer related issues
• Good communications skills verbal and written