Collection Agents - November Start - IMMEDIATE NEED!

Collections Associate

Collection Classes starting on 11/16/09 and for 11/30/09
Pay Rate:  Up to $15.40/hr (DOE)

Description

• Contact customer to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules.
• Confirm payment or negotiate payment arrangement. Research any discrepancies.
• Document account information and payment arrangements on the computer.
  Process or forward any “after call" work-related requests accurately and in a timely manner.
• Make pertinent and clear notations on the account, using grammatically correct and understandable language.
• Conduct all conversations in a clear, friendly, and professional manner.
  Verify all personal identifying information.
• Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions.
• When circumstances indicate, communicate with appropriate offices for follow up.
• Maintain strict confidentiality with customer account information.
• Complete phone calls to meet required performance standards.
• Keep abreast of developments affecting customer service by reading daily updates.

Schedule will be 3 weeks of training (8am-5pm), The permanent shift will be 11am-8pm.  Must be ok with this shift.

Candidates must have at least GED/High School diploma.

Schedule will be 3 weeks of training (8am-5pm), The permanent shift will be 11am-8pm.  Must be ok with this shift.

Alphanumeric/Data Entry Test and typing test are mandatory. 

Scheduled start date:  Monday, November 16, 2009 and/or Monday, November 30, 2009

MUST be able to successfully complete and pass a pre-employment drug screen, provide verifiable employment history for the past seven (7) years (name, dates, address, phone number) and three(3) verifiable personal references (name, address, phone number)