Store Manager - Jackson, MS

This position is responsible for delivering the Company mission of “Making the Lives of Our Customers Easier" by: providing the leadership and development needed to staff our stores with highly effective and engaged Store Associates and Assistant Managers, maximizing profitable revenue growth, particularly in high growth categories such as food service, meeting all operational and compliance standards and delivering outstanding customer service.

JOB DUTIES & RESPONSIBILITIES:

Customer Focus

·         Develop a customer driven culture that supports outstanding customer service.

·         Develop and maintain a sales focused climate, focusing on suggestive selling and growing guest check averages.

·         Identify and promote business practices to increase sales through a strong commitment toward meeting the customers’ needs.

·         Instill proactive customer support in the store teams via ongoing coaching and training of all team members.

Leadership and Talent Management

·       Recruit, qualify, select, hire and develop effective and engaged Assistant Store Managers and Store Associates.

·       Train and coach the Assistant Store Manager and Store Associates to ensure that they are confidently able to perform all job duties.

·       Implement progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.

·       Promote The Pantry’s Mission, Vision, and Values.

·       Develop and support a high energy work climate that maximizes the potential of all Store Employees and exemplifies the Corporation’s commitment to being a responsible citizen.

Operational Standards and Compliance

·         Comply with and promote all compliance regulatory requirements in areas such as age-restricted sales, safety, and employment law.

·         Maintain company and customer expectations, by providing clean well stock and appealing store conditions. 

·         Execute and enforce all company policies and procedures.

·         Disseminate corporate communication, policies and practices to Store Employees; solicit feedback to share with District Manager and Food Service District Manager when applicable.

Financial Accountability: 

·         Attain all budget targets.

·         Monitor and report changes in competition such as the entry or departure of competitors and changes in merchandising, pricing and marketing strategies.

·         Track and report all changes in the business environment such as changes in traffic patterns, economic development, large employer openings and closings, and customer buying preferences.

·         Analyze financial performance of the store and work with the District Manager to create action plans to improve store performance and with Food Service District Manager when applicable.

·         Partner with the Food Service Manager, where applicable, to maximize productivity and profitability in all aspects of the business.

SKILL REQUIREMENTS:

·         High School Diploma or equivalent

·         Minimum 1 to 2 years of industry experience or knowledge or applicable retail experience

·         Ability to analyze data , draw conclusions and take corrective actions to support sales growth

·         Effective communication skills

SCOPE:

·         Manages 2 or more full time store employee equivalents

·         Responsible for revenue between $500,000 – over $1,000,000