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Supervisor, Customer Service Operations

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Job Snapshot
Location:
3721Tecport Drive
Harrisburg, PA 17106 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Healthcare - Health Services
Insurance
Manages Others:
Yes
Job Type:
Health Care
Insurance
Education:
4 Year Degree
Experience:
1 to 2 years
Travel:
Negligible
Post Date:
11/5/2009
Contact Information
Ref ID:
128002
Description Coventry Health Care Career Opportunity
Coventry Excellence
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People

Supervisor, Customer Service Operations

Harrisburg, PA 17106

General Summary:
Coventry Health Care, a $11.99 billion Fortune 500 organization, is a national managed health care company operating health plans, insurance companies, network rental/managed care services companies, and workers compensation services companies.

You asked the question: Where can I find an intellectually stimulating and challenging work environment in which to grow my career while working with people who share my commitment to a higher level of excellence?

We have the answer. We are building a world class Customer Service Organization that delivers a unique customer experience. We value the diverse backgrounds, experiences and talents new professionals bring to their role.

Coventry Heath Care is currently seeking candidates for the following rewarding positions in our Harrisburg TecPort office:

Supervisor, Customer Service Operations

We are currently looking for a Supervisor to join our claims and customer service team in the Harrisburg, PA office. In this role, you will have the opportunity to lead and motivate a cross functional team. Strong leadership skills are required as well as previous experience and/or knowledge of the health care industry. We offer an excellent benefit program (most benefits start on the first day of employment), paid time off, 401K with the company match and tuition reimbursement.

 
Requirements Job Requirements include:
  • High school degree or equivalent. Bachelor’s degree preferred.
  • Significant experience in health care (usually 6-7 years); 1-2 years supervisory experience preferred.
  • Management of inbound customer service call center preferred.
  • Ability to train employees on all products and processes.
  • Demonstrated leadership and motivational skills.
  • Ability to implement service strategies for internal and external customers.
  • Excellent organizational, interpersonal, communication and coaching skills.
  • Strong analytical and problem solving skills.
  • Ability to drive change.
  • Process improvement skills.

We provide competitive salaries, excellent benefits and a desirable work environment. Individuals interested in our employment opportunities may apply on-line to Job Requisition #128002.
AOL users: Please use Internet Explorer when applying.

 

Check out our successful track record and explore our web site.

Coventry Health Care is an Affirmative Action / Equal Opportunity Employer, and we are committed to building a talented and diverse team.

 

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