IT Field Support Engineer

Description Wooden Spoon Technologies, a seven year-old, fast growing IT support & hosting company is looking for an experienced field support IT Field Support Engineer to work in our Santa Rosa, California offices.

Day-to-day work involves local on-site computer service, repair, networking and upgrades with a fair amount of remote work from our facility. We are looking for a skilled, hardworking and customer-service oriented technician to provide support to our clients from a variety of industries including accounting, medical, legal, manufacturing and service-based businesses.

The ideal candidate will have excellent interpersonal skills, with strong analytical and problem solving abilities. We are a technical services company with a keen eye toward building long-term relationships with our clients. Exceeding expectations by providing exceptional support and supervised delivery of IT services according to our best practices is the backbone of our business.

Energetic and innovative team players committed to going the extra mile are encouraged to apply.

Requirements

Minimum certifications

• Microsoft Certified Professional (MCP) in any server-based discipline (Server 2003 or later)
• CompTIA Network+ (or equivalent)

Desired certifications

• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Systems Administrator (MCSA)
• Certified SonicWALL Security Administrator (CSSA)
• Cisco Certifications (CCNA/CCNP/CCIE)
• VMware Certified Professional (VCP)
• Citrix Certified Administrator for XenServer, XenApp, or XenDesktop (CCA)

Required Skills

• Installation, maintenance, and troubleshooting of:
  • Windows Server-based networks
  • Wired and wireless networks, including security and remote access
  • Hosted Windows and Linux-based Web Services
  • Common Windows Applications: Office, QuickBooks, ACT
  • PC and Server hardware
• Network design, router and firewall configuration and management
• Network monitoring tools, security and capacity planning
• Networked storage

Additional Requirements

• Valid California driver license and clean DMV record
• Presenable vehicle for use on company business.
• Able to lift 50 pounds