Description
Castle Megastore’s are upscale adult stores where customers visit to rent or purchase products to enjoy in the privacy of their home. Castle Megastore provides a clean, well-lit and attractive store that creates a safe, friendly, and fun shopping environment for our customers and employees. We are currently recruiting experienced, professional, enthusiastic Manager to join the Castle team.
Store Manager ensures the execution of company sales goals through the direction and administration of all assigned store retail operations by following company set guidelines and procedures and ensuring that supervised staff executes the same.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Verifies and oversees the receipt of freight and receives freight ASN's utilizing the handheld scanner and back office procedures
· Delegates and oversees the completion of Returns to Vendors (RTV's) within established guidelines including preparing product for return to vendors
· Processes defectives, transfers, discards, internally damaged and stolen items within established guidelines
· Manages and oversees the processes of Magazine returns
· Oversees, manages and delegates the research of empty pegs to ensure products are active in inventory and documents found inventory discrepancies
· Responsible for the regular submission and management of store inventory minimum/ maximum levels
· Addresses maintenance issues in a timely manner and / or communicates these to the District Manager and Facilities Manager utilizing the company established trouble ticket system to ensure these are resolved quickly
· Responsible for the satisfactory results of store audits and ensuring that the store is within established guidelines at all times.
· Follows policy and procedures on an ongoing basis with minimal guidance and ensures that staff follows the same.
· Executes and facilitates regular staff meetings and participates in other training forums as required.
· Manages and oversees the execution of product rotation and merchandising according to set guidelines.
· Reviews, reconciles and manages training related to the completion of shift change procedures.
· Completes and oversees the completion of shopworn, blow out clearance items, markdown and rotation procedures.
· Completes vault safe and currency change procedures for the vault and related paperwork for day to day transactions in preparation for armored car.
· Oversees the completion of non-return movie rentals collection procedures and related paperwork
· Prepares store schedules and exercises independent judgment while making adaptations according to store needs
· Completes all human resources paperwork within established guidelines (changes, adjustments etc…)
· Completes and manages the time reporting processing procedures
· Responsible for the performance management and development of store associates through coaching/training and disciplining, promoting, recognizing and terminating.
· Completes Daily Sales Report Spreadsheet (Mon- Fri) and makes necessary annotations to file and ensures are related documentation is submitted within established guidelines and accuracy to the accounting department.
· Adheres to all company policies and procedures related to credit card transactions in order to prevent charge backs and ensures staff is properly trained
· Investigates and takes action to make necessary corrections to accounting discrepancies and register transactions.
· Oversees, trains and or completes end of day tasks
· Addresses customer service complaints within established guidelines and ensures that number of unresolved complaints is minimal
· Mentors staff on sales associate training cards and contributes towards the increased product knowledge of staff
· Understands training objectives and incorporates in day-to-day operations
· Ensures that supervised staff are trained and able to complete all day-to-day tasks with minimal direction from management
· Ensures staff completion of Training Card Program and Mentor Program and integrates concepts to day to day operations
· Works independently with minimal supervision
· Works in a team environment and maintains good interpersonal relationships with coworkers
· Remains accountable for actions and establishes credibility with team members
· Delegates work to others to achieve sales and operational goals
· Completes and trains others on preventative steps for the prevention of shoplifting/grab n runs based on training and company policies ensuring that all employees may satisfactorily complete all procedures related to loss prevention
· Adheres to company safety policy and mission and possesses the ability to train others
· Consistently delivers Castle Treatment and Customer Service guidelines and ensures that staff supervised is able to uphold same.
· Regular communicates with all corporate department s in an effort to ensure that all store operations issues are resolved quickly in all facets of the store business including, accounting, buying, marketing, facilities, loss prevention, distribution, human resources and information technology.
· Ensures the security of company assets by taking appropriate safeguards with company data, equipment and proper internal controls.
Requirements
High School Diploma or Equivalent; and/or 12 to 24 months related experience and/or training within a retail environment with similar sales volume and inventory management responsibility; or equivalent combination of education and experience.
Castle Megastore Corporation offers a comprehensive benefits and compensation package that reflects our interest in the health and financial future of our employees. Full-time employees receive comprehensive medical and dental coverage, 100% company sponsored life insurance and short term disability, paid time off, paid holidays, a 401k retirement savings plan with a generous matching contribution and a generous employee purchase discount program.
Applicants must be 18 years of age or older. All prospective employees must be willing to fill out an application and complete a pre-employment drug test.
Castle Megastore is an equal opportunity employer and is a drug-free workplace. All candidates must be willing to submit to pre-employment drug test and background checks. EEOC
