Part-time Customer Service Associate I - South Region

Description As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US.  We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.
 
As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization, one with almost 3 million customers and 1,000 branch offices throughout the Northeast and Middle Atlantic. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service.  This position is based out of the South Region of Pittsburgh. This candidate will need to be able to work the hours that any of the South Pittsburgh Region Branches are open, the Branch Manager will explain this further. These hours may include Saturdays and Sundays as well as evening hours at extended hour branches. This position does require a candidate to be able to travel to any of the branches in the South Pittsburgh Region. Your position will report to the Branch Manager.
  
 
In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room-to-grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.

Requirements The successful candidate will have the following qualifications:

• High School Diploma or equivalent is required
• At least 6 months of cash handling experience is required
• At least 1 year of customer service experience in a financial services, sales or retail industry is preferred
• Prior experience in being evaluated by customers is preferred
• Ability to multitask
• Excellent interpersonal skills and professional manner
• Strong written and verbal communication skills
• Computer skills to include ability to work in Windows based applications
• Able to lift heavy coin as well as stand on feet for a long period of time
• Able to work  evenings and weekends depending on branch needs is required

PNC is committed to offering you a comprehensive and competitive benefits package.  We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.
 
Options you may be able to consider include:

• Medical and Dental Coverage
• Life Insurance
• Part Time Benefits
• Education Assistance
• Paid Training
• Paid Vacation
• Competitive Pay
• Shift Differential
• 401(k) and Pension Plan
• Employee Stock Purchase Plan
• Flexible Schedules
• Growth Opportunity
• Work/Life Balance

PNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO