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Service Manager

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Job Snapshot
Location:
Boothwyn, PA 19061
Employee Type:
Full-Time
Industry:
Consumer Products
Medical Equipment
Manages Others:
Not Specified
Job Type:
Other
Experience:
Not Specified
Post Date:
11/4/2009
Contact Information
Ref ID:
PDS-760-258
Description Patterson Companies ranks among Fortune America's Most Admired Companies for performance in key areas like innovation, quality of products/services, financial soundness and quality of management. Patterson's unwavering customer-first approach provides growth for the company, value to the customer and personal and professional growth opportunities for employees.

The Service Manager directly supervises service personnel and acts as lead technical liaison between various service staff, sales personnel and management.
Major Duties:
  • Manage personnel responsible for efficiently scheduling and dispatching

  • Manages team of Service Technicians

  • Monitors parts, supplies or tools needed by the departments to complete services

  • Assist with hiring, training, developing, and evaluating/measuring employee performance against company goals and standards

  • Demonstrates exceptional leadership skills, a strong work ethic, and desire to be part of a successful customer-driven service organization

  • Insures that standard response times committed to by the Service Coordinator are met

  • Works with Coordinators to insures that all required paperwork is submitted and complete

  • Responsible for Service P&L�s

  • Assists other Administrative staff on maintaining optimal branch inventory levels

  • Performs other duties as assigned
    • Requirements
  • 5-10 years management in a service related

  • Strong customer service skills

  • Proven ability to delegate and follow up

  • Ability to supervise and direct multiple team members

  • Must be able to work in a fast paced environment

  • Excellent organizational and communication skills, ability to hold employees accountable for performance objectives

  • Must poses a valid drivers license and clean driving record required
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