Lead Test Administrator - Part Time

Description Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearson's education business represents about two-thirds of the company, and Penguin publishing and the Financial Times make up the balance. With more than 30,000 employees based in 60 countries, we are a family of businesses that draws on common assets, processes and shares a common purpose: to help our customers live and learn.

Pearson VUE (www.pearsonvue.com) is the global leader in electronic testing for regulatory and certification boards, providing a full suite of services from test development to test delivery to data management. Pearson VUE offers exams through the world's largest network of test centers in 162 countries, providing testing services for information technology, academic, government and professional clients.

The Company's innovative technology offers the highest levels of security and program control, while its commitment to service provides clients and individual test takers with an unmatched testing experience.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Pearson VUE is seeking a part-time Lead Test Administrator for site at 54 East Mill St, Bayfield, CO 81122. (No visits please).

SCHEDULE REQUIREMENTS:
Our ideal candidate demonstrates flexibility and teamwork.

This is strictly a part-time position and will remain as such.

Ability to work 6 to 10 hours per week with an expectation to work more hours as needed.

Employees must be available to work various shifts between the hours of 7am-5pm various shifts as scheduled, every other Saturday.

Saturday hours are 7am to 5pm about 2 Saturdays per month.

RESPONSIBILITIES:
The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.

Performs on-time site opening and closing procedures.

Understands all testing procedures.

Checks in examinees, verifies identification, and explains the exam process.

Monitors examinees while testing.

Maintains a secure testing environment.

Communicates with internal technical support to investigate and fix technical issues.

Strictly adheres to company policies using careful judgment.

Responsible for maintaining a professional and clean testing center with light housekeeping duties.

Arrive on time for all scheduled shifts.

Other duties as assigned.

In addition, the Lead Test Administrator is responsible for administrating all aspects of testing operations and provides team leadership to ensure the adherence to strict operational policies of the examination processes and security measures.

Submit draft of staffing schedule to Manager.

Assist with screening Test Administrator job applicants.

Assist with training and coaching to new hires.

Serve as the contact point for building management.

Requirements REQUIREMENTS

One year supervision experience in customer service required.

Team leading and training skills, and exposure to a testing environment are strongly preferred.

Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.

Must be flexible in work hours and days.

Ability to lift up to 20 lbs on occasion.

Must be able to work in a quiet, focused environment.

Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.

Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

Ability to operate a computer, fax, and telephone.

High school diploma or equivalent.