Description
Basic Function
Manages the sales and marketing function in an Aaron's store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising.
Reporting
Reports directly to the General Manager.
Supervises
Customer Service Representative (Product Technician with GM direction)
Primary Responsibilities
- The Acquisition and Maintenance of Customers
- Setting weekly and monthly sales goals and staging products
- Update goal board daily
- Ensure execution of the sales "Flow", including telephone sales and showroom sales
- Ensure execution of the YES Program of Customer Service
- Generate new business through apartment community/business accounts
- Create and implement marketing strategies in the community to generate new sales
- Ensure that the showroom floor is merchandised as per guidelines
- Ensure that all merchandise is accurately priced
- Ensure compliance with the No-Holes Policy
- Perform routine service calls and product exchanges (per first up system)
- Handle service issues for customers immediately
- Resolve customer opportunities immediately
- Assist General Manager with product ordering, including planning for future sales and events
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Responsible for maintaining the store's warehouse in a neat and orderly manner
- Confirm customer identification, collect money and obtain customers' signature on lease agreements
- Review and close lease agreements (per first up system)
- Monitor and ensure efficient operation of the certification zone
- Assist general Manager in stock balancing
Other tasks as assigned by management
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