Job Snapshot
Location:
Tempe, AZ 85281
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Industry:
Healthcare - Health Services
Manages Others:
Not Specified
Job Type:
Customer Service
Experience:
Not Specified
Contact Information
Description
Full and Part time positons available. Spanish speaking is a plus.
This is your opportunity to be a part of Apria Healthcare, a leading national provider of integrated home healthcare products and services.
Our commitment to quality healthcare begins with attracting the most qualified employees and healthcare professionals. We empower our employees by providing comprehensive training which makes our team highly effective resources for product and service knowledge to both our patients and referral customers. The positions we are seeking to fill will receive competitive compensation, health insurance and a comprehensive benefits package.
CUSTOMER SERVICE REPRESENTATIVE
- Respond to telephone inquiries from patients, referral sources and physicians
- Ensure referral/customer satisfaction is achieved
- Process telephone orders by preparing patient intake
- Document all customer communications in system in a concise and timely manner
- Gathers and verifies patient insurance information for equipment, ensuring supplies and services are a covered benefit and patient meets the qualification criteria.
- Completes patient admission calls to review patient roles, responsibilities and financial requirements.
- Comply with all regulatory compliance policies and procedures and approved operating practices.
Requirements
- Education or experience equivalent to a high school diploma
- 1-2 years medical customer service experience and order intake/insurance verification preferred
- Computer proficiency required
We are an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V *HJ
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