Sales Support Representative

JOB DESCRIPTION:

Purpose

The UPS Sales Support Representative (SSR) is an entry level position that concentrates on identifying new business opportunities and resolves service issues to assure customer satisfaction. The SSR will be assisting the business development activities of a select group of Account Executives, Sales Account Managers and the Director of Sales.

Job Responsibilities & Skills

• Identify and selling opportunities including but not limited to small package, mail and International and Domestic freight products.


• Identify and handoff customers with complex logistics needs that exceed $200,000 in small package revenue to Account Executives.


• Drive growth of UPS letter box volume.


• Work with the Package Operations on service-related issues through coordination of activities and resolution of problems. 


• Identify and implement opportunities for standard UPS technical solutions.


• Primary field sales and service responsibilities for all customers not assigned to a sales resource in a geographical territory.


• Audit customer shipments for correct shipping practices; follow up on hazardous material compliance issues.


• Resolve billing, damage, claims and other service problems for unassigned customers.


• Set up new customers and provide training when required.


• Respond to sales leads for unassigned customers within territory.


• Previous sales experience preferred, however not required.


• Strong computer skills, proficient in using Microsoft Office products (Excel, Word, PowerPoint).


• Strong oral and written communication skills.


• Excellent sales, planning and organization skills.


• Ability to be a self-starter and work independently.


• Excellent problem solving and time management skills.

BASIC QUALIFICATIONS:

• Candidate is preferred to have a Bachelor's degree or equivalent from an accredited college or university in Management, Marketing, Business, Finance, Economics or related fields
• Candidate is preferred to have 2 years experience, a college graduate with a Bachelor degree or currently be enrolled in school working towards a degree
• Candidate must be authorized to work in the U.S.
• Candidate must have a minimum of one year experience using Microsoft Office Software
• Candidate must be willing to travel