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Customer Account Specialist / Richmond-East, VA

American General Financial Services

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Job Snapshot
Location:
Richmond, VA 23173 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Credit - Loan - Collections
Sales - Marketing
Banking - Financial Services
Manages Others:
Not Specified
Job Type:
Customer Service
Sales
Entry Level
Education:
High School
Experience:
Not Specified
Travel:
None
Post Date:
11/6/2009
Contact Information
Ref ID:
PCK333-122241
Description Highlights

Job ID: 09-524R

Position Type: Full Time - Regular

Location: VA-Richmond

Relocation: No

Education: High School

Experience: 0

Description:

Customer Account Specialist

Summary
Begin your great new career as part of the American General Financial Services (AGFS) team. We are one of the nation’s largest financial service companies.

AGFS has:
  • 85+ years of consumer lending experience
  • 1200+ offices in 40 states
  • 8,000 employees nationwide
  • $25 billion in assets

    We will train you for an important career; developing and serving a customer base through solicitation, loan extension, and/or adjustment of delinquent accounts.

    Using excellent customer service skills, the Customer Account Specialist greets, assists, and solicits customers in the office and on the telephone. This position is often the customer’s first impression of American General Financial Services, making it one of our most important roles.

    Primary Responsibilities
  • Sell/solicit our products to meet personal performance goals.
  • Handle the complete loan cycle including processing and recording credit verifications.
  • Handle all collection activities related to delinquent accounts. Collection activities can include phone calls and face-to-face communications with customers.
  • Perform administrative tasks in processing insurance products at the direction of a licensed agent.
  • Perform routine transactions through an on-line terminal and process payments and disbursements.
  • Prepare reports, type correspondence and transaction documents, maintain files, handle mail, notarize documents, and handle recording and filing.

    Minimum Knowledge and Skill Requirements
  • A high school diploma or equivalent (some college classes preferred)
  • Strong math and organizational skills
  • Sales experience and/or cash handling
  • The ability to become a notary public
  • An outgoing personality and competitive nature
  • Strong interpersonal and communication skills
  • Integrity and strong work ethic
  • Dependable automobile transportation and valid driver’s license
  • The ability to pass pre-employment credit and criminal background checks
  • Willingness to work some weekday evening and some weekend hours
  • Bilingual English/Spanish skills (preferred)

    We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Join us to work in an exciting industry and diverse work environment that offers great advancement opportunities, competitive salary and incentive compensation, and a comprehensive benefits package including health insurance (eligible day one) and a diversified 401(k) program.

    If you believe that this is the right opportunity for you, then wait no longer. Apply today.

    About Us:

    Our team is American General Financial Services one of the nation's largest consumer finance companies. With over $25 billion in assets, 1200+ offices in 40 states, the United Kingdom, Puerto Rico and the U.S. Virgin Islands, and 85+ years of lending, we can help others bring their dreams to life with loans, retail financing, and other credit related products. We may be able to help you realize your dream of a better career.

    Our team members enjoy working in an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and incentive compensation and a comprehensive benefits package. Contact us to join our team and start your career.
    AGFS is an Equal Opportunity Employer.
    • Requirements .

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