GROUP MANAGER-Middle Office

Description Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com. Citi Inc. and its subsidiaries ("Citi") are equal opportunity employers M/F/D/V and do not discriminate on the basis of any legally protected status or characteristic. Business Overview
Citigroup® Global Transaction Services is a leading provider of cash management, trade, securities and fund services to financial institutions and corporate clients around the world.  With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.   
Overview of Role
The IAS Middle Office Head is responsible for IAS Operations in Columbus.  It is a strategic role where the individual will work closely with all the partners in Product, IT and Operations to ensure implementation of an effective operating model and best solutions for our global and NA clients. The individual will be responsible for providing and implementing a strategic approach to supporting our clients, using innovation and creativity to deliver solutions. This role has senior visibility both with our clients and the SFS NA Senior Management. This role leads and manages a team of IAS Middle Office professionals that has final responsibility for implementing the Bank's products to our clients with respect to the IAS product suite. The Department Head establishes the strategy for his/her area and actively seeks new and improved ways to reduce cycle times, implement products efficiently and increase client satisfaction, including the development of new services.  The role involves direct client facing contact. .
 
The Director/Senior Vice President is responsible for overseeing the day to day operations for IAS functions in Columbus; ensuring that departmental controls are being followed; overseeing staff development and client relationships.
 
 
          
Key Responsibilities 
Provide thought leadership for further evolution of the implementation strategy for the NA cash business covering all customer and product groups.  Understand client requirements.  Streamline processes and create efficiencies while becoming more effective in how we do implementations.  Build partnerships with Product, IT, Client Service, and other operations to achieve consensus and support for the strategy.  
 
 

• Monitor procedures and controls within the department.
• Establish and maintain budget and associated costs for department.
• Ensure appropriate staffing through successful selection and retention of associates.
• Strategically implement and support site initiatives.
• Drive process improvement and re-engineering efforts.
• Ensure departmental consistency with Citi IAS global objectives.
• Establish robust metrics and performance measures.
• Ensuring accuracy and timely distribution of work product.
• Oversee audits.
• Lead team in special projects and client requests.
• Oversee departmental training initiatives

• Support the sales team through participation in deal acquisitions - client calls, presentations and site visits.
• Implement and drive organizational and process change that aligns our operational model with our client needs, profitability, and overall global consistency.
• Drive client satisfaction and market perception.

Development Value

• Managing in a matrixed environment.
• Engage with and manage relationships with Senior Management and clients.
• Develop career paths for the workforce. 

Requirements Experience Required

• 15+ years related experience required, with a BS/BA degree, MBA preferred but exceptional candidates who do not meet these criteria will be considered provided they have the necessary skills and type of experience.
• Extensive line experience in large-scale, multi-country business
• Ability to influence others across functional areas and achieve buy-in to move new strategies forward.
• Understanding of the SFS Product suite with ability to demonstrate industry knowledge.
• Successful track record in managing large teams, influencing business partners and maintaining major client relationships at senior management level

 Main Competencies/Skills

• Strategic thinker with global mindset.
• Strong technology skills
• Orientation to client, workflow and systems thinking.
• Good analytical and problem solving skills.
• Demonstrated leadership, management and teambuilding skills
• Ability to think strategically, as well as to create and implement new service models (project management skills are an asset)
• Strong project management skills, detail orientation
• Key driver of change management within self and across teams
• Pro-active, self-starter attitude
• Energetic leader who inspires and cultivates strong partnership with clients and internal partners.
• Demonstrates success with seniors and executive management.
• Ability to plan and execute in a timely manner
• Strong communication skills