Description
Available to work a variety of shifts, including days, evenings, nights and weekends.Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.Attention to detail including recognizing and resolving documentation errors.Process over, short and damaged freight and related documentation for customer resolution. Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.Properly bill shipments pursuant to applicable tariffs and pricing agreements.Occasional standing and walking in non-climate controlled loading dock area for several hours at a time.Perform other duties as assigned.Prompt, daily attendance at assigned work location.
Requirements
Excellent time management, organizational and multi-tasking skills.Previous customer service experience.Transportation experience is a plus.Strong computer, typing and 10-key skillsProficient with Microsoft Office Suite (Excel, Word, and Outlook).Excellent written and verbal communication skills.Ability to work independently and/or in a team environment.
