Customer Service Rep I-NPIC (Temporary, Part-Time)

Description Vangent is a leading global provider of Consulting, Systems Integration, Human Capital Management and Business Process Outsourcing services to government, commercial, education, and healthcare organizations. Vangent is a diverse, prosperous and rewarding place to work, where our employees are provided with competitive benefits, educational assistance and career growth opportunities. Every employee is valued for their talents and contributions, and takes pride in doing work that shapes the impact of services to our customers, aiding in the overall success of the company. Vangent is an Equal Opportunity Employer M/F/V/D.ResponsibilitiesEssential Duties and Responsibilities Customer Service Representative I, NPIC team members are the direct interface between the citizens of the United States and the Department of State as they apply for U.S. Passports. The NPIC Customer Service Representative will report directly to their NPIC Contact Center Supervisor.  Candidates will:Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.Maintain a current understanding of the processing procedures to respond to numerous phone inquiries.Assist with the delivery of internal employee training for new and temporary employees as requested. Utilize databases and written materials to look up and provide information to telephone inquiries. Respond to telephone inquiries within the set departmental staffing and time parameters. Maintain appropriate documentation of phone inquiries. Schedule modification may be required.

Requirements RequirementsMust be available to work the following schedules:Work Shift: Varies- Monday-FridayHours:  1st Shift - 6:00AM - 11:00AM              2nd Shift - 3:00PM - 8:00PMCustomer Service Representative I, NPIC team members are the direct interface between the citizens of the United States and the Department of State as they apply for U.S. Passports. The NPIC Customer Service Representative will report directly to their NPIC Contact Center Supervisor. Candidates:oMust be able to pass a Moderate Risk Public Trust (MRPT) security clearance.oMust be able to pass a background investigation that includes both criminal and credit checks.oMust pass a Vangent Training Course to achieve CSR certification.oMust be able to provide documentation of a High School diploma or equivalent required. oMust have a minimum of 6 months customer service/secretarial/telemarketing  experience.oMust be able to work a minimum of 20 hours per week.oMust be able to speak and read English clearly, professionally and fluently.oMust be able to type a minimum of 20 words per minute. oMust demonstrate ability to use a mouse and navigate through several layers of screens to find information.oAbility to effectively work within established contractual turnaround times required.oMust have demonstrated interpersonal and leadership skills and the ability to multi-task.oMust have proven ability to work as a member of a team.oWill be required to undergo program update training.oIf candidate applies for a bi-lingual position, they will be tested for Spanish fluency (reading and writing).~CB~