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PBX Operator (Part Time)- Wyndham Vacation Resorts at Shawnee Vi

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Job Snapshot
Location:
East Stroudsburg, PA 18301 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Hospitality
Hotel - Resort
Manages Others:
Not Specified
Job Type:
Hospitality - Hotel
Customer Service
Admin - Clerical
Experience:
Not Specified
Travel:
None
Post Date:
10/30/2009
Contact Information
Ref ID:
0904206
Description Job Summary:
  • Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
  • Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor who can help them.
  • Maintain, publish and distribute critical telephone number lists to staff as required.
  • Assist guests with voice mail.
  • Dispatch maintenance and housekeeping staff to guest rooms as needed.
  • Perform duties of a general clerical nature as needed.

Requirements
  • High School diploma or equivalent.
  • At least 6 months Customer Service experience.
  • At least 6 months switchboard/PBX experience.
  • Manual dexterity and mobility required.
  • Basic understanding of telephone switchboard and PBX equipment and systems.
  • Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
  • Able to handle the stress of high customer demand in a hospitality environment.
  • Must be people oriented and able to work independently or with others as needed.
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
  • Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.
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