DIR Customer Reach

Tyco Electronics Ltd. is a leading global provider of engineered electronic components, network solutions, undersea telecommunication systems and specialty products, with fiscal 2008 sales of US$14.8* billion to customers in more than 150 countries.

We design, manufacture and market products for customers in a broad array of industries including automotive; data communication systems and consumer electronics; telecommunications; aerospace, defense and marine; medical; and alternative energy and lighting. With approximately 7,000 engineers and worldwide manufacturing, sales and customer service capabilities, Tyco Electronics' commitment is our customers' advantage.

More information on Tyco Electronics can be found at www.tycoelectronics.com/.  (*Includes revenue from the company's former Wireless Systems segment, which will be reported as a discontinued operation beginning in the fiscal third quarter of 2009.)

Come turn our opportunities into your advantage at Tyco Electronics. Tyco Electronics is an Equal Opportunity/Affirmative Action Employer.

GENERAL PURPOSE:

The Customer Reach Director will have four major segments to manage:

• 1. Distribution Channel
• 2. Geographical direct sales
• 3. Mass distribution marketing
• 4. Inside sales and customer service

The purpose of this position is to transform a 20 year old business model to reach more customers, increase the content to each customer, impel the distribution channel to increase sales and share at a lower cost, and to use the internet to compliment each of these tasks. 

DUTIES:

1. The Americas region has 40% of its revenue sold through the distribution channel. Establish and manage an improved business model for the channel that integrates our key distributors as an extension of our business. 
2. Over 100 sales engineers manage our 2^nd and 3^rd tier customers who buy through various channels. The objectives of this sales team is to generate new program designs, gain print position on new customer programs, grow competitive share, and emphasize selling new products. Manage the behaviors and metrics of this team.
3. Develop and execute a marketing plan to reach more customers, and manage the e-business.
4. An organization of 200 people manages all customer transactions, Product Information Center, and Return Material. Manage processes to improve customer service and increase productivity.
5. Participate in annual strategic planning cycles
6. Visit customers as needed to create new revenue and enhance relationships
7. Develop new talent for internal promotion
8. Other duties as needed