Financial Aid Advisor (Chesapeake, VA)

This position manages a portfolio of students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed tuition investment and financial aid decisions. Works closely with applicants and students to assess financial need, complete the financial aid process, and secure education funding. Through regular proactive outreach to an assigned student portfolio, initiates tuition investment and gap counseling discussions and advises students on strategies to finance their education. Serves as the student's single point of contact for all financial aid concerns and works to resolve issues in a timely manner. Works closely with Admissions, Student Finance colleagues and other departments to research and resolve any student financing issues.

This position is based at our South Hampton Roads (Chesapake), VA campus.

• Assists applicants/students to make an informed tuition investment decision by providing accurate, helpful student finance advice.
• Guides applicants/students through the financial aid application process. Performs initial contact, financial advising, and direct outreach advising sessions.
• Increases student satisfaction and retention by providing proactive tuition investment and student finance support to an assigned portfolio of students.
• Serves as the single point of contact for all Student Finance issues (e.g., financial aid, payment plans, billing issues, etc.). Manages escalated concerns and resolves issues in a timely manner. Provides superior customer service to students by accepting ownership of all student finance issues and questions.
• The Student Finance Consultant (and his/her corresponding student portfolio) is measured by, and held accountable to, five key metrics: Start Rate, Persistence/Retention, Accounts Receivable, Revenue per Student, and Customer Service/Satisfaction.
• Identifies opportunities and solutions that improve current processes and actively participates in the roll-out of new processes.
• Shares best practices with other Student Finance Consultants and colleagues to continuously improve the DeVry student finance experience.
• Maintains a thorough understanding of all DeVry Student Finance programs, policies and procedures.
• Ensures Student Finance advising and issue management complies with applicable federal and state laws.
• Maintains a thorough understanding of federal and state financial aid guidelines and regulations.
• Participates on Student Finance committees and special projects.
• Completes other projects and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree required.
• One to five years experience in student finance operations with proficiency in financial aid advising, packaging and disbursements.
• Outstanding customer service skills.
• Demonstrable knowledge of principles, practices, methodology, and procedures for the provision of student financial aid advisement.
• In-depth knowledge of federal Title IV and state financial aid regulations and associated processing procedures.
• PC skills in Microsoft Office, database and internet applications.
• Excellent mathematical, communication and organizational skills.
• Proven ability to set priorities and deadlines and ensure projects are completed.
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.