Technical Support / Customer Service Representative

Description Calling all customer service professionals! Do you enjoy creative problem solving and making customer's happy? If so, you will not want to miss out on this exciting opportunity to support a Fortune 100 Global Shipping Solutions client.

We are seeking top candidates that possess a positive attitude, exceptional customer service skills and the ability to solve problems. As part of this team, your role will be to handle inbound calls, answering questions and resolve client issues by troubleshooting their problems the first time they call.

A combination of being a good listener, articulate, patient, and the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!

**No collections or telemarketing is required. Paid training is provided! Background checks and drug screens will be performed. Call us today for an interview!***

Requirements Primary Duties

Handle inbound customer service calls, from businesses and consumers based in the U.S. and other countries.

Acquire customer and issue-related information and input information into call-tracking database.

After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue.

Work as a consultative partner to your customer, building rapport and providing direction.

Provide optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources.

Required Experience and Skills

Familiar with everyday computer tasks, internet
navigation and basic research

Fundamental writing skills including basic spelling and grammar usage

Basic knowledge of computer hardware and software

Some experience with an environment that includes interaction with customers (retail, call center, hospitality)

Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang

Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time.

Ability to type a minimum of 35 wpm

Ability to work flexible shifts

High School Degree or GED

You will be trained on:

How to use the phone system

Products and applications required to support the account
Processes and procedures required to support the account

Defining Success

As a successful Customer Services team member, you will be expected to:

Answer all incoming support calls within 7 seconds or less.

Provide optimal customer experience by effectively resolving a minimum of 90% of customer issues with 'First Call Resolution' by utilizing available support resources.

Own each customer contact and make each experience outstanding, going above and beyond to resolve the issue.

Consistently attain high customer satisfaction ratings.

Build rapport with your customer and ensure that there are no open issues before closing a customer contact.

Come join our Customer Service Team today!

Apply in person at 1825 Robison Rd., Ste 5, 75501 (Across from Big Lots)

Or contact Heather Boatman at 903-334-6514 for info.

Location: Texarkana, TX

Type: CONTRACT

Duration: 60 - 90 Days

Pay Rate: $8.50 - $8.50 Hourly DOE

Contact:

Volt Technical Resources
[Click Here to Email Your Resumé]
Volt Workforce Solutions
12007 Research Blvd., Suite 103
Austin, TX 78759
PH: 512/219-6070
FX: 512/219-6059