Customer Service/ Mortgage Collector

Description OPPORTUNITY FOR ACHIEVEMENT™...

At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.

Bank of America is seeking professional and motivated candidates interested in the following opportunity:




Compensation Owned Job Description:

The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications.

Credit Origination Strategies/Credit Loss Strategies Job Posting Description (JPD):

As a Collector I you would be responsible for assisting Bank of America customers who are experiencing financial difficulties. You would be responsible for assisting customers through the outbound and inbound collections calling process which frequently requires guidance on non-routine situations. Your primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. You will contacts delinquent, charged-off or high-risk customers in order to secure payment and determine reason for delinquency on active mortgage loans or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. You may also be required to works an established list of accounts on an automated collections system and/or auto dialer. The Collector I will resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts as well as educate customers on account terms and alternate payment programs and methods.

Card Services Job Posting Description (JPD):

As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment arrangements to assist their current financial needs. The Collector will make outward contact attempts to customers who are delinquent on their payments to educate them on their account terms, secure payment and determine the reason for their delinquency on their consumer loans. The Collector will progress through various delinquency stages and work with customers that are extremely behind on their payments, negotiate full balance repayment and promote repayment programs or settlement plans. As a Collector you will manage an established book of accounts using an automated collections system and/or autodialing system.

Requirements Credit Origination Strategies/Credit Loss Strategies Required Skills:

• Previous customer service experience


• Excellent communication skills


• Ability to understand and discuss personal and financial difficulties


• Ability to analyze and negotiate payment arrangements


• Demonstrated ability to work in a fast paced environment.


• Strong computer skills

Desired Skills:

• Previous Collection experience


• Desire to resolve customer issues a must

Card Services Required Skills:

• Excellent oral and written communication skills


• Strong negotiation skills


• Excellent organizational skills


• Ability to multi-task


• Must be able to work in teams


• Self-motivated and results-oriented

In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.

Bank of America is an Equal Opportunity Employer M/F/D/V.