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Software Support Technician

PipeLogix Inc.

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Job Snapshot
Location:
Palm Desert, CA 92211 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Computer Software
Manages Others:
No
Job Type:
Customer Service
Information Technology
Experience:
Not Specified
Relocation Covered:
No
Post Date:
11/6/2009
Contact Information
Contact:
Confidential
Ref ID:
2000170988
Description PipeLogix Inc., a leading manufacturer and supplier of software in the Water/Wastewater Industry is looking for an individual to join our team as a full time Software Support Technician.

Duties:
• Troubleshoot, diagnose and resolve customers’ inquiries regarding PC based software and hardware problems.
• Logging of all support incidents
• Customer installation and support of software and hardware
• Testing, troubleshooting, and identification of bugs and enhancements related to hardware and software
• Training users as necessary
• Assist with office duties; answering phone, shipping


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Requirements • Strong computer software and hardware knowledge is a must
• Excellent written, oral, and telephone skills
• Customer Support Experience
• Ability to work well with others
• Self motivated
• Strong problem solving skills
• Experience with Microsoft Windows operating systems
• Database Experience
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