Catalyst360 - Call Center Representative

Description WHY JOIN THE HARTFORD?
 
As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. Our call center offers a pleasant, professional, and engaging work environment and is committed to advancing the careers of our employees through personal and professional development.  Our paid training program starts upon day one of employment and prepares you for the position.  Whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals.
 
This position is located at Catalyst360° in Allentown, PA.  Our Customer Contact Center supports Sales and Service Operations for AARP Health, providing premier healthcare products for people 50 years of age and older.
 
Catalyst360° is a business unit of The Hartford Personal Lines, which is part of The Hartford Worldwide Property-Casualty Operations.
 
HIGCUSTSERV
HIGCL

Requirements WHAT ARE WE LOOKING FOR?
 
Our Call Center Representatives provide assistance to AARP members who either call on our toll free line or submit written correspondence. We are looking for professionals with retail, call center, inside/outside sales, customer service, or insurance experience.  Qualified applicants must have a high school diploma or equivalent and must be able to navigate in a Windows based environment, type 25 wpm and multi-task.
 
Qualified candidates will have the following:

• Classes begin December 2009
• FT Shifts begin between 9:30am and 11:30am  

2+  year(s) of customer service or telemarketing sales experience

Call center experience a plus

High school diploma or GED

Strong communication skills

Keyboard knowledge and ability to multi-task

Good interpersonal skills including teamwork and flexibility

Good organizational skills

Valid Accident & Health Insurance license a plus  
WHAT DOES THE COMPENSATION INCLUDE?
 
At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance.  The starting salary for this position is $12.50 per hour, plus a shift differential paid for working past 7:00 pm.  In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.
  
Our Core Values:  Integrity

Financial Discipline

Diversity & Inclusion

Customer Focus

Winning Spirit

Teamwork

 
The Hartford is an Equal Opportunity Employer.