Quality Specialist- Branch

Description Provides analytical reports and data analysis of quality & productivity.  Utilizes Six Sigma and Lean techniques as well as analytical software (such as Minitab) to conduct basic analysis and "drill down" details into root cause.  Conducts root cause investigation and is an extension of the Quality Technicians in helping identify problems, investigate and develop possible solutions. Serves as the focal point of data analysis in the facility to provide the QPI Leader, QPI Quality Manager and branch operations with balanced scorecard information.
 
Uses established techniques and software to analyze and provide quality statistics based on data provided. 
Collects data information daily by area, and additionally as required. 
Ensures all administrative data is accurate and complete and in compliance with established guidelines. Maintains integrity of all data and data input requirements.
Maintains knowledge of all Quality / CPI procedures, measures, and responsibilities.  Is able to read and interpret quality data and information that is shared by the Quality / CPI  team such as items on the North American and local scorecards (i.e. DPMO,  Split Orders, Manual Shorts, Code 30, etc.).  
Assists Quality team in identifying problems and developing possible solutions.
Participates and provides feedback at special task force meetings.
Follows safety policies and maintains good housekeeping in work area.

Performs other duties as assigned.

Requirements High School diploma, GED, or equivalent experience.
Must have knowledge of Merchandise Control and Order Fulfillment procedures.
Knowledge of acceptable quality of a broad product range (through AQL, specifications)
Knowledge of WMS, WCS, mainframe, and Representative file systems & applicable technologies
Must pass Basic level Word and Intermediate level Excel and Access.  Typing of 40 wpm.
Must become proficient in software applications such as Minitab and Microsoft Project within one year.  
Must be able to read and understand data reports to analyze productivity and cost. 
Must be proficient in generating basic quality data reports, and will be using basic tools such as histograms and pareto charts.  
Strong organizational skills. 
Excellent written and verbal communication skills.
Able to handle pressure and demonstrate flexibility.
Able to demonstrate good interpersonal skills and take initiative on specific issues.
Able to prioritize handling of situations. 
Strong decision making capabilities as well as impeccable integrity and ethics.
Must have a positive attitude.
 
Physical Demands:
Frequent sitting at a computer terminal.
Occasional standing and walking throughout production areas.
Performs repetitive data entry functions on computer.
Frequent lifting up to 10 pounds and occasional lifting up to 50 pounds.
Must be able to sit, listen, talk, and write.
 
Additional Requirements:

Must be able to work overtime as needed.

Must be able to work flexible hours depending on business need.

Must achieve a minimum Wonderlic score of 2 in Math and 2 in Verbal.

Windows, Word and Excel 80% Basic and 70% Intermediate.