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Customer Support Representative

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Job Snapshot
Location:
Carmel, IN 46032 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Accounting - Finance
Manages Others:
Not Specified
Job Type:
Customer Service
Experience:
Not Specified
Relocation Covered:
No
Post Date:
11/4/2009
Contact Information
Ref ID:
16281
Description Position Title: Customer Support Representative
Job Category: Customer Service/Support
Location: Carmel, IN

Our customer has an opening for a Help Desk Technician with previous call center experience; you will be responsible for projecting a professional company image through phone interaction.

Responsibilities:
  • Project a professional company image through phone interaction.
  • Answer phones and respond to customer requests
  • Provide tech support for cell phone and smart phone customers
  • Set up RMAs for defective and/or broken products
  • Provide updates to customers regarding repairs
  • Sell product and place customer orders in computer system
  • Provide customers with product and service information
  • Up sell products and services
  • Transfer customer calls to appropriate staff
  • Identify, research, and resolve customer issues using the computer system
  • Follow-up on customer inquires not immediately resolved
  • Complete call logs and reports
  • Research billing issues
  • Research misapplied payments
  • Recognize, document and alert the supervisor of trends in customer calls
  • Recommend process improvements
  • Other duties as assigned
  • Provide on-the-job training for new employees.
  • Process rebates
    • Requirements Qualifications Needed:
  • Previous Call Center experience
  • Excellent Telephone skills
  • Strong typing skills - ability to 'talk and type' at the same time
  • Strong problem solving, creative thinking and organizational skills
  • Knowledge of new technologies
  • MS Office
  • Demonstrated proficiency and understanding of the following:
  • Reading, writing, and arithmetic skills required
  • Computer literate with the ability to learn customer service software applications
  • Professional verbal and written communication skills and the ability to type at least 60 wpm

    If you feel you meet these requirements, please visit the Career Center at www.skillstorm.com to apply. No phone calls, please!

    About SkillStorm: SkillStorm is the industry's fastest-growing staff augmentation and outsourcing company. We provide project management, engineering and IT solutions to many of the nation's elite organizations on a contract, contract-to-hire or direct placement basis. With offices nationwide, SkillStorm offers a wide range of competencies and an unrivaled depth of knowledge while retaining the personalized approach to each client's business.

    For more information on SkillStorm, please visit us on the Web at www.SkillStorm.com.
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