Associate Customer Service Representative (Bilingual-Spanish req

Description As an entry level Veterinary Customer Service Representative you will utilize the knowledge acquired through a training program:

Answer approximately 80-100 incoming phone calls daily from customers while accurately processing orders utilizing order entry skills.

Make outbound calls as assigned for specific marketing/sales/business strategy campaigns.

Apply required up-selling techniques to effectively satisfy customers' needs and meet departmental and company sales objectives.

Provide answers to general inquiries regarding routine product use and services provided by Pfizer Animal Health, following up with additional information when necessary.

Maintain departmental performance requirements related to average order size, service success rate (error to order ratio), monitored phone metrics (percentage of time available for customer calls), and criteria contributing to department service level goals.

Participate in on-going training and departmental meetings in order to maintain full knowledge of products and their use. Maintain appropriate resource materials and competitive information.

Communicate pertinent account information to fellow Customer Service Colleagues, Distribution, Sales & Marketing, Product Support, Credit & Collections, and other appropriate areas. Document customer comments on product, competitive information, and other critical customer feedback.

Promote positive and professional customer service in every customer encounter. Effectively listen to customer complaints and concerns, accurately offer solutions to problems based on your expertise and with the assistance of your supervisor, when necessary.

Perform other duties as assigned by Customer Service Managers.

Hiring shift 11:30am-8:00pm with the potential to move to other available shifts within 1-2 years. Call center hours of operation are Monday thru Friday 8:30am to 8:00 pm EST.

There is assistance available for relocation.

Requirements Associates or Bachelor’s degree preferred. High school diploma required.

Minimum 1 year experience in a customer service related field required.

English/Spanish Bilingual fluency required.

Up-selling/selling experience preferred

Understanding of basic computer functions, and professional phone skills required

Proficient math and analytical skills required

Excellent communication and interpersonal skills required

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Pfizer in the U.S. In certain circumstances it may be advantageous to Pfizer to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Pfizer and the specific job and/or work site. Pfizer may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Pfizer in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Pfizer's support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Pfizer.