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Customer Service Rep Shop (part-time) - South Bend, IN

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Job Snapshot
Location:
South Bend, IN (map it!Map it! )
Employee Type:
Full-Time
Industry:
Transportation
Manages Others:
Not Specified
Job Type:
Skilled Labor - Trades
Customer Service
Experience:
Not Specified
Division:
Maintenance
Post Date:
11/5/2009
Contact Information
Ref ID:
MAI000058
Description
Description of Essential Job Functions:


  • Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing. Includes handling parts and some lifting.

  • Attention to detail including recognizing and resolving documentation errors.

  • Process over, short and damaged freight and related documentation for customer resolution. 

  • Assist customers via phone, email and fax with inquiries including but not limited to tracking shipments, billing and/or invoicing questions.

  • Occasional standing and walking in non-climate controlled area for several hours at a time.

  • Perform other duties as assigned.

  • Prompt, daily attendance at assigned work location.

Requirements

  • Excellent time management, organizational and multi-tasking skills.

  • Previous customer service experience.

  • Shop experience is a plus. 10-key skills

  • Proficient with Microsoft Office Suite (Excel, Word, Outlook, and 10-key skills).

  • Excellent written and verbal communication skills.

  • Ability to work independently and/or in a team environment.

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