Manager of Communications (Pittsburgh Region)

Description McDonalds is the largest and best-known global foodservice retailer with more than 30,000 restaurants, serving 46 million customers each day in 121 countries. Our outstanding brand recognition, experienced management, high-quality food, site development expertise, advanced operational systems and unique global infrastructure position us to capitalize on global opportunities. We plan to expand our leadership position through great tasting food, superior service, everyday value & convenience. Visit our web site to learn more about us.

McDonald's USA, LLC, the world leader in the restaurant industry, is searching for an experienced individual to work as a Communications Manager at our Pittsburgh, PA Regional Office. We're looking for a dynamic, creative and strategic thinker. This position serve's as a trusted and strategic partner to the Regional Leadership Team and Regional Leadership Committee. The individual selected will be responsible for communicating information and create efficiencies that will ensure alignment, drive business results, improve Quality Service Cleanliness (QSC) Superiority and promote the brand in our restaurants. This will be accomplished by providing strategic direction and execution in the areas of management messaging, e-communications, external/public relations, and special projects. Key customers include General Manager, QSC Vice President, Regional Owner/Operators, and Regional constituents.

Principal Accountabilities
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

INTERNAL

Communications Strategy & Counsel

Proactively deliver internal communications strategy and plan for the region, including determining and championing the voice and messages for the region.

Identify key communication opportunities within the McDonald's system, including Regional Operator Association Meetings, Department Leadership Meetings, Staff Meetings, Manager/ Crew Rallies, etc.

Provide strategic direction to management and team members on using the most effective and efficient communications processes and tools.

Strategize, create, schedule and review messaging for PTW updates/presentations, speeches, and other internal communication functions (voicemail, email, web site, etc.)

Strategic member of the Regional Leadership Team ' privy to confidential information.

Leverage, align and channel appropriate responses to and from home office, division and region.
Serve as a liaison with Divisional and National communications to align business messaging with regional strategy.

Leadership & Management Messaging

Act as gatekeeper for consistent messaging. Be the O/O liaison on behalf of regional officers.

"Pulse" of the Region. Ensure ongoing dialogue within the region around the regional Plan to Win, and keep a pulse on hot topics and rumors. Stay ahead of the issues

Provide messaging alignment between the region's business strategy and the messages delivered by the region's GM and QSC VP.

Provide communication support to help drive the business. Examples include the PTW teams, RLC, ROA/CROA and special initiatives.

Serve as primary contact and support for all regional management communication opportunities.

Act as point person for internal regional communication to staff, Owner/Operators, restaurants, Co-Ops and suppliers.

Ensure that regional operators and staff receive clear, accurate, and timely communication.

Actively participate in Regional Leadership Council.

Some travel with Regional Leadership as needed.

Resource Management

Develop protocol and framework for effective e-communications.

Advise and consult regional content managers as they develop, design, and maintain their websites.

Consult with regional staff about how to best leverage the appropriate e-communication mediums.

Work with Home Office to ensure timely posting of communication to eliminate redundancy of effort.

Drive e-communication strategy by leading the development of a process and protocol for executing web-enabled/e-mail communication.

EXTERNAL

Government Relations

Develop and maintain relationship with Divisional Government Relations to keep up-to-speed and provide counsel on key brand issues, state/regional legislation impacting McDonald's locally.

Work with cross-functional teams to facilitate restaurant-level compliance with any state/jurisdictional legislation within the region.

Stakeholder Relations

Advise and consult regional leadership on opportunities to engage with community stakeholders regarding key brand issues impacting McDonald's locally.

Facilitate conversations on behalf of the region with potential community partners, working with the marketing team and local agencies, as appropriate.

EXPERIENCE & QUALIFICATIONS

Five (5) to seven (7) years of communications or McDonald's experience.

Strategic planning and project management skills, solid business acumen, and ability to work effectively in a changing environment.

High degree of personal initiative, along with outstanding interpersonal, verbal, and written communications skills are absolutes.

Strong writing skills, including persuasive writing (internal and external)

Some Public Relations experience, with a working knowledge of agencies

Working knowledge of e-Communication Strategy & change management communication.

Education Requirements:

Bachelor's Degree in communications, public relations, journalism, business or related field.

Requirements McDonald's offers an outstanding benefits package which includes: profit sharing, matched and unmatched 401k, employee stock option plan, medical, dental and life insurance, targeted incentive bonus, educational assistance, paid sabbatical and much more.

For consideration, please forward your resume with salary history to Judy Key Pittsburgh Region. Fax # 412-631-1444, or Judy [Click Here to Email Your Resumé]
No phone calls please. We will contact individuals we are interested in pursing.

An Equal Opportunity Employer Committed to a Diverse Workforce