Bank Fraud Supervisor

Description PURPOSE AND SCOPE:

The Bank Fraud Supervisor position is responsible for overseeing the daily activities of the Fraud Unit to ensure the achievement of the corporate goals for growth, retention and quality service for the department. The scope of this position includes the management of the personnel within the department as well as interfacing with the various departments and business partners associated with the department. The position reports directly to the Fraud Unit Manager.

Major Accountabilities:

1. Monitors, maintains and enhances the activities of the team and staff within the Department.

2. Ensures the effective deployment of unit resources.

3. Responds to customer and partner issues in a highly professional, timely and effective manner.

4. Maintains the service delivery standards through the use of personnel observations.

5. Ensures staff is trained in the policies, procedures, and regulations relative to Deposit Operations.

6. Recommends enhancements to support Corporate and Division objectives.

7. Provide management reporting and communicates workflow conditions to other areas of the company as needed.

8. Interface with the various business partners associated with the Fraud Unit.

9. Represent the Fraud Unit on committees/task forces/conference calls.

10. Serve as the Primary Supervisor for the Fraud Investigators and Fraud Analysts within the department.

11. Interact with Customer Call Center and Ally Bank customers as needed.

12. Responsible for the HR activities associated with the team.

Primary customers of this position and type of contact:

The Bank Fraud Supervisor will interact with all levels of management, Enterprise-wide, to include senior management, facilities managers and business unit managers as a necessary part of this position. External vendors, consultants, local, state, and federal law enforcement officials are crucial relationships the Supervisor must be able to maintain.

Requirements QUALIFICATIONS:

The successful candidate will possess a Bachelor’s Degree or the equivalent combination of education and experience, 10 years of experience in the Fraud Investigations field, the ability to multi task, be challenge driven, goal oriented, capable of handling emergency or crisis situations, and possess strong, effective time management and organizational skills. Strong written and verbal communications are essential. Working knowledge of current bank fraud investigative techniques. Strong Windows based PC skills are required, augmenting excellent written and verbal skills.

CONDITIONS OF WORK:
This position may require occasional travel based on the needs of the corporation.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary