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Part Time National Retail Field Representative - Yakima, WA

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Job Snapshot
Location:
Redmond, WA (map it!Map it! )
Employee Type:
Full-Time
Industry:
Telecommunications
Manages Others:
Not Specified
Job Type:
Retail
Education:
High School
Experience:
Not Specified
Post Date:
10/27/2009
Contact Information
Ref ID:
187575
Description

Position Description

Responsible for the support of National Retail channel by increasing AT&T’s presence in an assigned National Retail such as location, such as Best Buy, through assisting in the sales process, coaching, educating and training retail store personnel.
This is a Part Time position, weekends are mandatory.

Side by Side Selling

  • Will act as a company representative at National Retail stores to provide support and engaging in side-by-side selling/shadowing during periods of high traffic ( Weekends, evenings, holidays, special events, grand openings, etc.
  • Participate in events to build and strengthen the relationship with National Retailer Accounts.

    Sales and Services Training
  • Partners with store management and wireless sales personnel of National Retail to represent the AT&T product line and ensure AT&T gains mind share in assigned retail locations.
  • This includes, but is not limited to: conducting role-plays and mentoring of sales associates on a regular basis to ensure offers and/or promotions initiated by accounts/company are flawlessly executed; customize and deliver training to fit the needs of each retailer; manage the roll-out of National Retail programs, tools and training.
  • Facilitate in-store training program to ensure all store personnel are aware of the AT&T Advantage and how to most effectively position AT&T products and services.
  • Formulate sales plans to meet and exceed specific sales objectives for each location.
  • Serve as SME on incentives and support retailer in implementation and reinforcement of these promotions

    Customer Service
  • Serves as a liaison between the retail store and AT&T to identify and resolve issues.
  • Service as a point of escalation for customer issues requiring higher-level attention than National retailers and/or Customer Service can provide.
  • Ensure timely and appropriate resolution of all customer issues.

    Self Management
  • Proactively self-educate on AT&T offerings utilizing tools such as CSP, The Learning Edge, etc.
  • Creates and submits store visit logs to ARSM on a daily basis. Actively participate in weekly meetings, conference calls and training sessions hosted by HQ National Retail account management team or local market leadership.
  • Meets weekly or as needed with ARSM/RAM for feedback, scheduled visits and account management activities.

    Position Qualifications

  • High School graduate or equivalent
  • Retail sales / customer service experience preferred
  • Strong communication and problem solving skills
  • Must be able to work evenings and weekends

    AT&T Mobility is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce.


    Requisition Number: 187575
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