Help Desk Analyst I

Description Classification: Consulting

Compensation: $20 to $26 per hour

This is a close to downtown opportunity for a seven month contract. Work for an industry leader with a great reputation. We offer medical, dental 401K and the ability to earn paid time off.

• Provides support (technical or consultive with knowledge of products, applications, methodologies, and technologies and how these interact.

• Troubleshoots, analyzes, prioritizes, resolves and/or facilitates resolutions for primary products.

• Uses superior customer service and project management skills by keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated.

• Read program code used in primary application to resolve client problems.

• Train and mentor regional tier 2 associates on project releases and updates.

• Reviews and provides input to technical writers, training developers on application specific publications, on-line help implementation and if appropriate, training class development.

• Responsible for learning primary and new products quickly.

• Act as a resource and consultant to R&D by providing input to improve software quality.

• Attend walk-throughs, project/product meetings and defect reviews providing feedback that can affect product improvement and functionality facilitating call reduction.

• Utilize the internal databases available such as defect tracking, source control, call tracking, patch delivery and internal workload tracking.

Additional Requirements:
Adaptability, Analysis ,Collaboration, Process/Project management, Professional / Technical Expertise, Service Orientation/Client Focus

Nice to haves: BS in CS or engineering, 3 years of HD support, certifications

For immediate consideration, please submit your resume to [Click Here to Email Your Resumé]

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

With more than 100 locations in North America, Europe, Australia and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from Internet development and multiplatform systems integration to network security and technical support. A division of Robert Half International, we were ranked number one in our industry by Fortune magazine's America's Most Admired Companies, and included in BusinessWeek's 50 Best Performing Companies. To learn more about this job opportunity, contact us today at 1.800.793.5533. Robert Half Technology is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information:

Requirements Linux, Unix, Pick, Reality operating system