Job Snapshot
Location:
Montgomery, AL 36101
(
Map it!
Loading Map...
)
Industry:
Credit - Loan - Collections
Manages Others:
Not Specified
Job Type:
Entry Level
Finance
Experience:
Not Specified
Contact Information
Description
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
Must be bilingual in both English and Spanish. Principle Responsibilities
- Communicate with debtors by telephone and written correspondence to attempt to bring resolution to unpaid accounts
- Provide thorough, efficient, and accurate account updates on computer files for each call made
- Demonstrate effective skiptracing techniques by locating debtor home phone number, address, and/or place of employment and process accounts for legal action
- Counsel delinquent account debtors to assist in finding funds to meet debt obligations
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
Requirements
Qualifications: - High School Diploma or General Education Degree (GED) certificate
- Bi-lingual (Spanish)
- Previous collections experience preferred
- Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred
- Basic computer skills
- Excellent interpersonal, written and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
Work Environment - Office environment
- Ability to lift and/or move 20 pounds
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
CareerBuilder.com AdviceFor your
privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn More >>By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com
Terms and Conditions for use of our website. To use our website, you must agree with the
Terms and Conditions and both meet and comply with their provisions.
