Software Tech Support Specialist I

Description Adecco Group, a world leader in the recruitment of engineering and information technologies professionals, has an immediate opening for a Software Tech Support Specialist in Portland, OR with a leading Global Technology Provider.



Short Description:
Position works in a variety of disciplines, development, critical client problem management, defect isolation and resolution, working with external vendors, software products and the ability to analyze business processes.

Complete Description:

Provides support (technical or consultive with knowledge of products, applications, methodologies, and technologies and how these interact.

Troubleshoots, analyzes, prioritizes, resolves and/or facilitates resolutions for primary products.

Uses superior customer service and project management skills by keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated.

Read program code used in primary application to resolve client problems.

Train and mentor regional tier 2 associates on project releases and updates.

Reviews and provides input to technical writers, training developers on application specific publications, on-line help implementation and if appropriate, training class development.

Responsible for learning primary and new products quickly.

Act as a resource and consultant to R&D by providing input to improve software quality.

Attend walk-throughs, project/product meetings and defect reviews providing feedback that can affect product improvement and functionality facilitating call reduction.

Utilize the internal databases available such as defect tracking, source control, call tracking, patch delivery and internal workload tracking.

Additional Requirements:
Adaptability,Analysis,Collaboration,Process/Project management,Professional / Technical Expertise,Service Orientation/Client Focus



Skill

Required / Desired

Amount of Experience

1 or more industry certified cert.(RCSE, MCSE, CCDP)

Required



1-3+ years support experience is preferred

Required



Initial understanding of programming, design &/ analysis expected for level

Required



Bachelors degree (CS,ENGG or EQUI.)

Required



Understanding of ADP operations

Required



Understanding of Reality

Required



Understanding of Linux/Unix

Required









If you are interested in this opportunity or other opportunities available through the Adecco Group, please apply online or call 866-892-5140.



The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer.

Requirements Skill

Required / Desired

Amount of Experience

1 or more industry certified cert.(RCSE, MCSE, CCDP)

Required



1-3+ years support experience is preferred

Required



Initial understanding of programming, design &/ analysis expected for level

Required



Bachelors degree (CS,ENGG or EQUI.)

Required



Understanding of ADP operations

Required



Understanding of Reality

Required



Understanding of Linux/Unix

Required