Mgr, Infrastructure Sys Eng

Description The Infrastructure Systems Engineer provides leadership, operational management, and administrative support for the Infrastructure engineering team, and acts as a liaison to management and/or associates in other IT and business areas. 
 
Job Summary:
Provides leadership, operational management, and administrative support for the Infrastructure Systems Engineering team, and acts as a liaison to management and/or associates in other IT and business areas. The Systems Engineering team is responsible for the design, documentation, implementation, monitoring, and support of all servers, storage and databases to meet the business requirements of the organization.  This particular Manager is responsible for the Windows Engineering Team which has responsibility for all Windows Servers, Active Directory, Exchange, Citrix, RightFax, and other Windows System Administration activities as well as VMware
 
Essential Functions: 

• Provides leadership and oversight for design, documentation, implementation, monitoring, and support for Windows 200x server configurations
• Provides leadership and oversight for design, documentation, implementation, monitoring, and support for VMware ESX server configurations
• Provides leadership and oversight for design, documentation, planning, implementation, monitoring, and support for Windows based network services, applications, and databases
• Provides leadership and oversight for design, documentation, planning, implementation, monitoring, and support for Windows storage, backup, and disaster recovery solutions
• Ensures that all provided technology services and solutions meet business needs for reliability, performance, and security
• Executes projects and initiatives according to plan and escalates as appropriate for Director of Information Technology

 Additional Duties: 

• Respond to alerts or emergency issues under required SLA during normal business hours and when on-call
• All work is done in accordance with standard Information Technology policies, processes, and procedures or as directed by IT management
• Provides project management and leadership for network and systems projects
• Transfers knowledge to IT staff
• Reviews new technologies against business requirements to identify opportunities for process, performance, reliability, or data management, storage or backup improvements and to identify opportunities to reduce costs.
•  As directed by the Director of Information Technology

Requirements Education/Experience:

• A Bachelor's degree from an accredited college or university in information systems or information technology or related field or equivalent experience is required.
• Strong strategic and operational knowledge in network or systems design, documentation, implementation, monitoring, and support as demonstrated by no less than 5 years experience working in Information Technology in management, project management, or other leadership roles as well as technical roles with no less than three of the following technologies:
  • Network design, implementation, administration, and support
  • Windows Server, Exchange Server, and Windows network design, implementation, administration, and support
  • Understanding and knowledge of Citrix, RightFax and other Windows System Administration applications
  • Understanding and knowledge of enterprise storage or backup design, implementation, administration and support

Certifications
At least one of the following certifications are required - more than one certification or advanced certifications are preferred:

• • Standard Certifications
    • MCSA 200x
    • Citrix CCA
    • Network +
  • Advanced Certifications
    • CCNP, CCDP
    • Citrix CCEA or CCIA
    • MCSE 200x
    • VMware Certified
• Additional certifications in network or systems design, implementation, or diagnostics or in any of the following areas are preferred

 
Communication and Numeric Skills 

• Must be able to document and diagram solutions using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
• Must be able to effectively communicate verbally and in writing with technical and non-technical staff in order to manage projects and tasks as well as to promote teamwork, communication, and knowledge transfer.
• Must be able to understand and follow verbal instructions and written polices and procedures to ensure adherence to standards and to instructions from management.
• Must be able to read, write, speak, and understand English in order to communicate with customers, staff, vendors, and management.

 Computer Skills: 

• Must be proficient with MS Office; to include Project, Access and Visio