Making a positive impact on the environment around you
Join our 10,000 employees who work together inspiring one another every day. As the national leader in commercial landscape & facilities solutions, our total revenues of $1.B allow us to acquire, develop and reward a diverse and dynamic workforce in over 150 locations across 30 states.
From our work with the Olympics and Major League Baseball Parks across the nation, to the lawn of the National Mall in Washington DC, our passion for quality and uncompromising quest for customer excellence is the essence of the Brickman experience. America’s “Second City" relies on us to select and deliver their annual Christmas Tree to Chicago’s City Center. Communities and townships throughout the nation call upon us to ensure their streetscapes are carefully designed and well maintained. We help cultivate healthy turf on thousands of corporate & university campuses across the US, while hotels, resorts and parks throughout America rely on our expertise to provide an exceptional environmental experience for their guests.
Our internal experts – including Landscape Architects and Designers, Certified Arborists, Horticulturalists, Irrigation Auditors, and LEED Accredited Professionals – offer our customers unparalleled solutions in landscape maintenance and enhancement; design, build, and installation; facilities solutions; snow and ice management; water management; tree care; sports turf management; and sustainability management.
For more than 70 years, The Brickman Group has held a proud tradition of stewardship, teamwork, excellence, and community involvement. This culture of caring for our employees and the environment combined with a passion for knowing our customers better than anyone in the industry is what sets us apart. From our beginnings in 1939, Brickman has been known for a culture that puts people first.
The Operations Manager schedules and directs personnel and resources towards providing quality, cost effective service to clients. Responsible for work order sales for job sites. Supports Branch Manager in estimating, budgeting, and client relations.
Essential Duties & Responsibilities:
Client Service: 50% of the Time
? Responsible for ensuring job site’s quality and appearance meet client and company standards.
? Responsible for understanding client needs and ongoing communication with clients.
? Manage all activities involving landscape maintenance services, including the coordination of all materials, people, equipment and subcontractors required to produce a quality job.
? Inspect properties prior to scheduled service in order to properly prepare specific action plan for service.
? Effectively monitor irrigations systems, identify problems or necessary repairs, and communicate recommendations to the appropriate party.
? Effectively monitor plant and turf grass vigor and identify insect or disease problems.
? Perform hands on work with crews as needed to meet work and scheduling demands.
Employee and Safety Management: 30% of the Time
? Hire new employees as needed.
? Understand new hire paperwork process and ensure accurate completion of all required items.
? Communicate with, counsel, train, discipline, develop, and review employees.
? Provide hands on training and support of crew personnel in areas such as proper operation of equipment, pruning techniques, safety, and quality standards.
? Prepare crews’ daily schedules, providing direction and goals to be accomplished, and emphasizing quality and efficiency of operations.
? Monitor safety record of crews and minimize accidents to personnel and equipment.
? Keep emergency contact information up to date and available.
? Ensure crews are appropriately attired and groomed.
Administrative & Financial: 20% of the Time
? Manage and maintain all administrative and record keeping systems required including time sheets, gantt charts, weekly schedules, and work order schedules.
? Orders materials needed for job and monitor costs and deliveries.
? Request purchase order prior to purchasing and use in accordance with company guidelines.
? Responsible for proper upkeep and maintenance, storage, use, and training required for branch equipment.
? Implement and enforce policies and procedures as issued by management.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position:
Acts with Integrity
The individual demonstrates sound work ethics and acts in a way that causes others to trust. Builds trust with others through own authenticity and follow-through on commitments.
The individual adapts to change in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
The individual keeps accurate records and documents actions. Processes timesheets in a timely manner to ensure the viability of the job cost system. Processes paperwork quickly, accurately, and with close attention to important details. Documents important aspects of decisions and actions.
The individual effectively conveys work results and concepts; shares ideas with others; expresses oneself clearly, both verbally and in writing.
Dedicated to quality customer service. Goes the extra mile to ensure customer satisfaction. Handles “moments of truth" effectively and positively. Eliminates barriers to superior customer service.
The individual exhibits a readiness to make decisions, take action, and make commitments. Develops alternative courses of action and makes decisions which are logical and which reflect factual information. Utilizes ethical judgment; evaluates situations and identifies existing problems or opportunities; searches for root causes when solving problems; makes high-quality decisions based on accurate assessment of the facts and situation.
The individual responds to changing needs and crisis situations without losing effectiveness, and displays tolerance for pressure and/or workload. Changes plans based on varying needs of customers and/or other people. Remains composed and effective under pressure or when confronted by unexpected mental and emotional stress on the job. Formulates alternative courses of action when confronted by unforeseen circumstances.
The individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
The individual demonstrates themselves as a positive role model for others to follow. Influences/mentors others to achieve a high level of performance. Motivates others to take action. Builds strong relationships and uses credibility and personal presence to achieve collaboration.
Planning & Allocation
The individual determines goals and allocates resources to meet them. Monitors progress toward objectives and adjusts plans as necessary to reach them. Allocates and schedules people and resources to jobs/work assignments to assure their availability and maximum utilization according to production planning process. Meets deadlines.
The individual takes the initiative by acting rather than reacting to events. Anticipates possible issues or problems that may develop and actively utilizes the appropriate resources to address potential problems.
The individual consistently performs to set standards of accuracy, thoroughness, timeliness and effectiveness, and monitors own work and work of others to ensure quality expectations are met or exceeded.
The individual exhibits and inspires in others a sense of urgency in accomplishing results. Takes ownership for achieving results. Looks for ways to improve efficiencies, solves problems and overcomes barriers for success.
The individual acts in a manner that ensures a safe work environment for self and team members. Trains others, as appropriate, in proper safety procedures. Utilizes safe work procedures. Understands the safe operations/use of all equipment/materials. Notifies management of unsafe work conditions.
The individual accepts responsibility and accountability for achieving team goals and completing teams tasks. Shares expertise and knowledge with co-workers to make the team more successful. Encourages the open expression of ideas and opinions and values diversity.
Technical and Professional Knowledge
Understands application of job responsibilities essential to present job; keeps up-to-date on developments related to the company, profession, resources and technology. Serves as “resource person" on whom others rely for advice and support. Uses all the resources at their disposal to be able to answer even the utmost difficult questions. Keeps informed of the latest developments in their area of expertise