NACA, the Neighborhood Assistance Corporation of America (naca.com), is the most exciting and growing organization to be a part of in the country. NACA is a high-profile organization whose programs and advocacy are frequently featured in the national, international and local media including the Wall Street Journal, ABC, Fox, CNN, the Boston Globe, the Washington Post and many others. We are a national non-profit homeownership, HUD-certified housing counseling and community advocacy organization. Started in 1988, NACA has a tremendous track-record of successful advocacy against predatory and discriminatory lenders. Presently, NACA is the largest and most effective housing services and advocacy organization in the country. We are rapidly expanding our 40+ local offices and a national call center, and hiring for existing and new offices nationwide. NACA is also increasing the services to its customers. NACA’s confrontational community organizing and unprecedented homeownership programs have set the national standard for assisting low- and moderate-income people achieve the dream of affordable homeownership.
NACA’s success is a result of its aggressive, confrontational advocacy. NACA has taken on campaigns against some of the most powerful companies and individuals and has won. These have been long-term campaigns, some lasting more than four years. NACA has won victories against Fleet Bank, Ford, The Associates, First Union, Senator Phil Gramm, Chase, HUD, NeighborWorks and others. NACA has revolutionized mortgage lending with its mortgage services and advocacy. NACA continues to this day its aggressive advocacy against predatory lenders and the fight for economic justice.
NACA has established the national standard for its homeownership programs. The NACA programs are structured through a state-of-the-art, web-based, paperless client management, processing and underwriting software called “NACA Lynx." NACA provides comprehensive counseling for many of the following NACA’s programs:
- Purchase – For homebuyers who will be owner-occupants. The Purchase Program makes affordable homeownership a right for homebuyers who adhere to NACA’s requirements and processes. By basing its mortgage underwriting criteria on homebuyers’ overall circumstances and not traditional risk-based pricing or credit scores, NACA provides broad access to its Best in America mortgage – that is, a mortgage with no down payment, no closing costs, no fees, and no requirement for perfect credit that is always at a below-market, fixed interest rate (go to naca.com for the current rate). Everyone gets the same incredible terms, including the below-market interest rate, regardless of their credit scores or other factors. NACA has $13 billion in mortgage commitments from the country’s largest lenders to fund Best in America mortgages. Virtually 100% of NACA Qualified customers are approved and funded.
- Home Save – For homeowners with an unaffordable mortgage. Started in 2007, NACA’s Home Save Program has become the largest and most effective program in providing affordable solutions and has provided such solutions to over two-hundred-thousand at-risk homeowners nationwide. NACA has been able to restructure unaffordable mortgages by permanently reducing interest rates to as low as two-percent and reducing outstanding principle balances all to achieve affordable mortgage payments. NACA has legally binding agreements with all the major servicers and lenders requiring them to provide through NACA the best solutions for at-risk homeowners.
- Renovations – For Purchase Program homebuyers whose property is in need of repairs. NACA’s Home and Neighborhood Development (“HAND") Department guides homebuyers through the repair and renovation process.
- Post-Closing – For Purchase Program homeowners who have experienced unforeseen financial difficulties. NACA’s Membership Assistance Program (“MAP") provides services for NACA homeowners especially those delinquent on their NACA mortgage with assistance including mortgage modifications, payment agreements and financial assistance to help avoid foreclosure.
- Legal Advocacy – For NACA Members and other primarily low and moderate income residents who have been financially exploited, NACA’s legal team pursues remedies where there has been a pattern of abuse including fraudulent modification companies and others.
- Advocacy – For NACA Members and primarily low and moderate income people and communities. NACA has revolutionized mortgage lending with its homeowner advocacy. NACA continues to fight for affordable homeownership, advocate against predatory lenders and fight for economic justice.
NACA STAFF PROFILE:
NACA staff has a passion for and commitment to community advocacy and the delivery of excellent services to working people. While advocacy campaigns are an important part of everyone’s work at NACA, staff spends the majority of their time providing comprehensive housing services to low- and moderate-income people through NACA’s Purchase and Home Save Programs. NACA offers tremendous opportunities for job growth and career development. NACA has a strong track record of promoting from within and rewarding hard work. NACA seeks staff with a positive and open attitude, a willingness to work hard, and the determination to achieve NACA’s mission. NACA is an equal opportunity employer and strongly encourages minorities and bilingual people to apply.
The Office Manager is responsible for the overall workings of a NACA Office. The Office Manager is responsible for both management of the office and administrative work. S/he provides leadership and undertakes supervisory duties in relations to all the office staff to ensure the smooth and productive running of the office and the application of the NACA standard of customer services. The Office Manager manages the day-to-day operations of the administrative staff, mortgage consultants, and real estate agents. S/he works closely with the Regional Coordinator and national staff for office and program support. The Office Manager also conducts weekly staff meetings to ensure company information is shared in a timely and effective manner and goals are being met.
A. JOB RESPONSIBILITIES:
This position requires management and administrative support including but not limited to the below specific responsibilities.
Supervise office staff:
- Directs the day-to-day operations of the office and staff by overseeing and prioritizing activities as per policies and national direction.
- Ensure that staff adheres to work hours with everyone on time and ready to work at designated start time and do not exceed scheduled end time.
- Schedule, manage and enforce overtime in coordination with national management which must be pre-approved in writing with stated deliverables per policies.
- Ensure the productivity of staff by having high work efficiency where the Mortgage Consultant spends over 80% of their time in NACA-Lynx during their work time or as adjusted by National Management (“Work Efficiency"). Other staff also need to have a high Work Efficiency since virtually all of NACA’s activities require work in NACA-Lynx. Also eliminate idle time where the staff person is not in NACA-Lynx for an extended period of time requiring an explanation (“Idle Time").
- Eliminate time theft. During work time Mortgage Consultants and office staff are to be working and not engaging in non-work discussions and activities. Non-work activities are done off site or in designated areas at time approved by the Office Manager or National Management and not paid.
- Ensure that staff work within the required schedule with no or limited need for overtime.
- Ensure that all office staff adhere to NACA’s standards of customer services for all NACA customers and adhere to office professionalism at all times including appropriate dress attire.
Operation of the office:
- Ensure that the NACA office is well organized and that staff has all supplies necessary to render services and all equipment and systems are working effectively.
- Phones answered promptly and professionally per policies.
- Mortgage Consultants have required counseling sessions.
- Members are able to make timely appointments and they are confirmed per policies.
- Members are informed of and prepared for their appointments with necessary documents, payments, etc.
- Members coming for appointments are properly and timely processed and documents inputted.
- Effective administration of office with scheduling appointments, customer intake, closing coordination, follow-up with Members, data inputting, mailings, clerical, and other administrative functions.
- Coordination of and preparation for Homebuyer Workshops.
- Attending at least two weekend workshops per month and all the weekday workshops. Also, when appropriate, is a presenter at workshops.
- Schedule and secure workshop locations primarily during weekends in various areas of the community in various languages.
- Manage costs with timely payment requests.
- Track workshop numbers and ensure continued workshop growth.
- Have at least two testimonies of homeowners per homebuyer workshop.
- Coordinate and participate in Purchase Workshop which occurs every Thursday evening for Qualified Members.
- Coordinate and participate in other workshops on a regular or one-time occurrence including with realtors and others.
- Ensure all presentation materials are in good condition and professionally presented.
- Prepare a staff rotation in advance for all workshops and keep an updated copy visible in the office.
Human Resources Functions:
- Assist Human Resources department with outreach for candidates, job interviews and other activities related to the hiring process.
- Accurate and timely completion of new employee documentation.
- Identify and address staff issues including but not limited to performance, time and attendance, dress code and other work issues.
- Review any time adjustments and provide appropriate adjustments to H.R. for proper Payroll processing.
- Review and approve, as authorized, PTO requests with approvals adhering to policy and staffing needs.
- Conduct disciplinary actions in timely manner (verbal, written, and termination) and provide advice as appropriate on how to improve.
- Ensure new staff is properly processed and training implemented creating a positive first impression.
Other Primary Responsibilities
- Member Follow-up: Follow-up with Members who are NACA Qualified and those under contact.
- Vendors: Maintains productive relationships with outside vendors including contractors. Help maintain a satisfactory number of required vendors and recruit additional vendors.
- Community Relations: Develop and maintain productive relationships with government agencies, public officials and community groups.
- Grant Opportunities: Research grant programs and assist with grant opportunities. Provide literature for Members and schedule education meetings with grant representatives to ensure staff is properly informed of grants and community programs.
- Outreach: Coordinate and implement outreach activities to increase participation in the NACA programs focusing on low/moderate income and minority communities, churches and job sites.
- Communication with national staff: Work with department directors, national staff and others to coordinate services, obtain information, and follow-up. Work directly with the Regional Coordinator on administrative, operational and productivity issues.
- Voter Registration: Work with staff and others to have Members as registered voters, which are required for participation in the NACA program, and submit the voter registration forms as per laws and requirements.
- Member Participation: Utilize and schedule Members to increase program participation, volunteering at workshops, community participation and others.
- Advocacy: Participant and assist in national and local advocacy campaigns.
- Other duties as assigned.
B. TIME DEMANDS:
An Office Manager must be able to meet the demands of the job that consists of 50 to 60+ hours a week. NACA reserves the right to modify an Office Manager’s work hours by changing hours, changing shifts, and/or requiring weekend work. Such modifications may occur on short notice including during an existing shift.
- Typical day is 8:30 a.m. to 6:30 p.m.
- Two weekends every month for Home Buyer Workshops of five hours
- Other time as needed