The National Multiple Sclerosis Society is the oldest and largest nonprofit MS organization in the U.S. With offices and staff in all 50 states, the Society supports more MS research than any other organization in the world. The Society offers you the chance to achieve your professional goals at the same time you are making a major difference in the lives of people with MS.
The primary purpose of your job position is to respond to the needs of people served and their families and their requests through a coordinated plan of operations.
1.Information & Referral (5% of time)- Connects individuals with MS, family members, healthcare professionals and other members of the community to appropriate resources, programs and services. Develop and maintain a comprehensive knowledge of the MS-specific information and resources.
2.Service Management (70% of time)-Provide timely and coordinated responses to all financial assistance requests, or provide additional follow-up support for crisis situations, client advocacy or other special challenges. Provide short-term (solution-focused conversations) counseling/crisis intervention to persons with MS and their family members.
3.Clinical Outreach (10% of time)- Provide staffing and literature support to neurology clinics
4.Programs & Events (5% of time)- Provide staffing for assigned activities, and provide follow-up paper work and communications. Assists in preparation and monitoring of Outreach budgets, as assigned.
5.Documentation (5% of time)- Assist in maintaining timely and accurate database records (client communications, authorized direct financial assistance, and service provider contacts) that are in compliance with the Society’s standardized data entry protocols.
6.Volunteer Engagement (5 % of time)
•Self-Help Group Liaison
•Increase the number of Society volunteers, recognizing and recruiting talent (Managing Relationships, Being Open and Receptive)
•Engage volunteers, effectively communicating and facilitating meaningful opportunities across all functions. (Communication)
•Partner with volunteers to accomplish our work. (Getting Work Done through Others, Getting Organized, Managing Work Processes, and Overcoming Obstacles)
•Cultivate volunteers, seeking and providing feedback and sharing opportunities for reciprocal growth and learning. Recognize the contributions of all volunteers. (Communication, Inspiring Others, People Management, Learning, Being Open and Receptive)