AUTOMOTIVE SERVICE ADVISOR

Miller Honda of Culver City  is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add experienced AUTOMOTIVE SERVICE ADVISOR with a minimum of 2 years experience to our team.  Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates.  If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today! 

Responsibilities (include but are not limited to):

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Requirements (include but are not limited to):

• Two or more years of previous experience as a service advisor.
• ADP Dealer Services Experience a plus.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Compensation and Benefits:

In addition to competitive pay, we offer our associates:

• Health insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid  vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.  Apply today or refer a qualified friend.

Group 1 Automotive is an Equal Employment Opportunity employer.