CALL CENTER SUPERVISOR

We are in need of a talented call center supervisor for our ever growing company. We offer a great work environment along with a great product and good benefits.

WHAT DOES THIS JOB ENTAIL?

This position focuses on providing coaching and training to call center representatives who are making outbound calls to provide product or to collect funds. This is a temporary assignment however for the right candidate it can become full time permanent. You will be managing staffing levels that align resource availability with daily call volumes by skill set of employee. Will be providing daily management and planning attendance, vacations, FMLA etc..You will ensure and provide proper training to staff by monitoring calls to ensure company standards are met. You will handle any escalated phone calls requiring supervisor assistance. You will provide annual performance reviews, appraisals and performance improvement/counceling.

     

     

 

WHY ARE YOU INTERESTED?

Great opportunity to work for a leader in our industry and if goes to permanent postion an excellent benefit package.

CALL CENTER SUPERVISOR

IS IT RIGHT FOR YOU?

* Great customer service experience

* Excellent interpersonal and communication skills

* Supervisory experience in a call center environment

* Strong problem solving skills with basic math skills

* Associates degree in business related field

* MS Office

* Experience with account receivable software a plus

     

     

     

     

     

     

     

     

     

     

     

     

     

 

     

     

The company will only employ those who are legally authorized to work in the United States for this position. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 

 

     

     

     

     

 

 

     

     

     

     

     

     

     







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