Maintains resident services at a level that meet or exceed Federal, State and Central Office standards and insures that services are provided in an effective and profitable manner within approved budgetary guidelines. Must be certified by Department of Social Services as an Administrator.
GENERAL JOB REQUIRMENTS
Must be Certified by The Department of Social Services as an Administrator
A. Requires minimal supervision. Is a self-starter.
B. Organizes and utilizes time appropriately; sets priorities to accomplish assigned tasks.
C. Displays mature behavior and attitude in speech and action; demonstrates consistently pleasant demeanor, tone of voice, supports the philosophy and approach to care used by the facility.
D. Keeps resident information confidential; respects resident rights; respects privacy and right to self- determination of residents.
E. Performs unpleasant task with grace while working cooperatively with supervisors, and displays willingness t assist co-workers.
F. Abides by established policies and procedures of facility. Looks for ways to improve facility functioning.
G. Is able to communicate effectively, verbally and in writing.
H. Is accurate, dependable, neat and thorough in assigned tasks.
I. Ability and willingness to learn quickly.
J. Be eighteen years of age or older.
K. Have general understanding of the needs of the elderly.
L. Have a willingness to learn.
M. Must have a friendly and outgoing personality.
N. Must be knowledgeable of Regulations contained in California Title 22.
SPECIFIC JOB RESPONSIBLITIES
1. Implements all policies, procedures and objectives for assigned facility as established by the Central Office.
2. Submits to the Central Office required periodic reports which reflect residents services activities and financial status of assigned facility.
3. Recruits and selects all department heads and facility personnel within the budgeted salary limitations.
4. Insures that appropriate and effective orientation and training are provided to all facility personnel.
5. Directly supervises and evaluates the performance of Department Heads by providing ongoing, timely feedback and counsel regarding performance. Prepares a written evaluation on a yearly basis and reviews it with the employee. Keeps Central Office apprised of any significant performance problems.
6. Conducts Department Head and general staff meetings at least monthly.
7. Tours facility daily to observe resident care and services and interact with facility, residents, families, physicians, consultants and staff.
8. Maintains facility’s wages within approved budget guidelines. Make recommendations to the Central Office regarding changes which are necessary in order to remain competitive within local market of facility.
9. Assesses employee satisfaction and morale on a regular basis. Conducts exit interviews to determine reasons for terminations and develops strategies for reducing avoidable turnover, i.e., employees leaving for job reasons.
10. Encourages appropriate use of equipment and procedures to reduce resident incidents and worker’s compensation claims.
11. Plans fiscal year operation budget with Central Office.
12. Monitors facility’s performance on an on-going basis. This includes census, revenue, productive hours, and overtime and supply costs. Implements appropriate steps to achieve maximum profitability and or comply with budget.
13. Utilizes the monthly operating statements to develop reports for the monthly profit and loss meeting with the Central Office.
14. Monitors account receivable on an on-going basis and implements strategies to maximize cash flow and achievement of collection goals.
15. Completes all necessary documentation for purchase orders and inventory control.
16. Closely supervises the facility’s personnel to insure accurate records and control facility’s resources.
17. Develops marketing strategies in concert with the Central Office to develop and maintain a full building.
18. Actively markets facility and establishes good relationships with the community, residents and referral sources.
19. Fosters and communicates an atmosphere of quality care and customer service with the facility.
20. Encourages and utilizes all employees to market the facility.
21. Solicits feedback on an on-going basis from residents, families and referral sources in order to monitor and improve care and service in the facility. Responds to negative feedback in a timely manner.
22. Knows and implements Federal, State and local regulation and laws in the operation of the facility.
23. Maintains liaison with provider association and their various committees through attendance at meetings as appropriate.
24. Knows and implements Central Office policies and procedures as outlined in the various policy and procedure manuals.
25. Any issue involving the Dept. of Social Services must be discussed with the Central Office only. The Regional Director will discuss the issue with the Department, if required.
26. Screen and hiring the staff.
27. Training of the Staff.
28. Record keeping ( staff/facility/resident records)
29. Supervision of resident assessments.
30. Supervision of admissions, and needs and services plan development.
31. Supervise and coordinate care
32. Supervise supply purchasing
33. Coordinate and facilitate transfers to a different level of care as required by residents.
34. Supervise general medical needs.
35. Investigate and correct any resident/family complaints.
36. The administrator will report all unusual incidents and changes in condition to the Central Office.
37. Reporting any suspected abuse of residents to the Central Office abuse of residents to the office of the ombudsman, adult protective services, Community Care Licensing, resident’s responsible party.
38. Oversees the scheduling of medical appointments, as needed.
39. Oversees the transportation of residents.
40. Fairly and consistently applies personnel policies and procedures.
41. Submits reports to Central Office in accordance with policy.
42. Keeps informed at all times of significant on-going problems at the facility.
43. Makes no changes in operational procedures without written approval of the Central Office.
44. Prepares work schedules of employees. Each salaried or full time employee must only be scheduled for an 8 hour work day, five days a week. Overtime must be avoided unless an emergency exists. All overtime must be reported with a written explanation on the transmission sheet of payroll data.
45. Reviews the time cards of each employee, monitors the failure of each employee to report for work or who are tardy. Meets with such employees and places a written report in the employees personnel file in the facility office and Central Office file.
46. See that there is an employee in the front office at all times during the operational hours (8 am- 5 pm) to welcome visitors, answer the phone and respond to inquiries from resident’s guests and prospective residents.
47. Prepare vacation schedules with each employee.
48. Review monthly financial statements to determine if budget amount are being adhered to.
49. Conducts new resident assessment and six month assessments of residents.
50. Completes all required documents for admission of new residents.
51. Is knowledgeable of the proper protocol of the Med-Room.
INSPECTING AND DETERMINING THAT THE FOLLOWING REQUIREMENTS ARE MET
1. License is posted in a prominent place accessible to public view. 87113
2. The facility has a disaster and mass casualty plan of action. 87212
3. Emergency existing plan and phone numbers are posted. 87212
4. Resident Roster is available. 87508
5. *Waivers are maintained on file.
6. Substantiated complaints and all deficiencies are posted in public view for six months. H&E code 1569.38 (a)
7. Written incident reports are sent to Licensing within seven (7) days. 87211
8. Incidents are reported to the Resident’s responsible person. 87211
9. All administrative and care staff are trained in the requirements of incident reporting. 87211
10. * Administrator has reviewed incident reports and taken any corrective action necessary.
11. Staff files contain required record. 87412
12. Items that expire (first aid, driver’s license) are updated. 87465
13. Fingerprints are submitted to proper authorities prior to employment. 87355
14. *Continuing education and training are documented.
15. Exceptions/exemptions are maintained in file.
16. Resident’s records are not accessible to unauthorized persons. 87506
17. Resident’s file contains required records. 87506
18. Information in resident’s file is updated, as needed 87506
19. Pre-admission appraisals are updated as necessary to note significant changes. 87463
20. Documentation for allowable health conditions is maintained in file and is current. 87611
21. * Copies of any exceptions for residents are in file.
22. Develops and maintains positive relationships with regulatory agencies.
23. Fairly and consistently applies corporate personnel policies and procedures.
24. Submits reports to Central Office in accordance with policy.
25. Keeps informed at all times of significant on-going problems at the facility.
26. Makes no changes in operational procedures without approval of the Central Office.
27. Reviews the time cards of each employee, monitors the failure employees to report for work or who are tardy. Meets with such employees and places a written report in the employees personnel file.