Vice President of Information Technology Services

CKE Restaurants Holdings, Inc., is seeking a Vice President of IT Services for our Anaheim, CA location.

The VP of IT Services is responsible for directing the Help Desk, Data Management, Level-3 Technical Support, Quality Assurance and IT Asset Management groups. The VP of IT Services designs, directs and aligns strategic planning, applications development/maintenance, support services and IT operational functions ensuring that all efforts are well aligned with Company strategic direction and policy.

ESSENTIAL FUNCTIONS
May perform any or all of the following duties:

• Outstanding leadership skills; provides coaching, skills development, support to staff and relationship building


• Determines expectations, monitors metrics to achieve goals, quality standards and commitments within IT groups


• Ensures subordinate leaders are monitoring their staffs' daily tasks, operations, quality control and ensures that available resources (e.g., staff, materials, etc.) are best leveraged for maximum results


• Develops and administers budgets and expenses accounts for each reporting group, monitors variances


• Maintains communication with our CKE franchisees with respect to technology decisions and assistance


• Establishes functional area policies and procedures


• Examines existing processes that provide direct support to our restaurants; enacts and institutionalizes effective resolution processes to prioritize technology issues based on severity, ensuring consistent delivery of quality services


• Institutes sound project management practices and oversees their effective execution


• Occasionally travels overseas to manage vendor relations with 3rd party off-site Help Desk team


• Frequent travel to partner with franchisees and our CKE Operation Management team


• Other duties as assigned or requested

Keyword: CKR, Carls Jr. Carl's Jr.

• Approximately five (5) to (10) ten years experience in a Senior IT Management role, ten plus years in similar position preferred


• Bachelor's Degree; MBA and/or training in technology preferred


• Experience working with departmental budgets, expense accounts and financial statements is required


• Outstanding interpersonal relationship building and employee coaching skills


• Excellent customer service skills, ability to establish strong working relationships with internal and external partners


• Strong analytical and organizational skills; ability to identify and implement process improvement capabilities to drive business results


• Strong work ethic; commitment to seeing duties completed at a high standard of quality


• Must have excellent planning, prioritizing and problem solving skills


• Strong balance of creative and analytical abilities


• Must have the ability to determine expectations, effectively measure processes, quality standards and commitments

WORK ENVIRONMENT

• Corporate Office fast paced and demanding environment

PHYSICAL DEMANDS

• Interactive verbal and listening skills for extended periods of time


• Interaction with staff, vendors, customers and senior management


• Travel both domestically and internationally up to 25%

Related Keywords: VP, IT Services, employee development, vendor management, continuous improvement