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Agency Sales Support

American Family Insurance

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Job Snapshot

Location:

Solon, OH 44139 ( map it!

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Employee Type:

Full-Time/Part-Time

Industry:

Consulting
Insurance
Sales - Marketing

Manages Others:

Job Type:

Business Development
Sales

Experience:

Not Specified

Post Date:

1/11/2010

Contact Information

Contact:

Ronnie Marcelewski

Phone:

440-349-6020

Fax:

440-349-6022 instantly fax your resume >>

Description Agency Sales Support Specialists are hired by Agents to assist in producing appointments, applications and sales through lead generation and follow up. This position lets you get a feel for a career as an Agent without the commitment of owning the business – it is a great opportunity to learn from and work alongside a successful entrepreneur. You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.

Although each agent has the discretion to determine your appropriate job duties and qualifications, an example of the types of duties and qualifications for the position include:

Sales and Marketing

Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
Understand products, procedures and best practices for promoting policy growth and retention
Schedule/confirm appointments for agent
Achieve individual production goals as established by agent

Customer Relations

Discuss insurance product offerings with current and potential customers
Maintain high customer service standards to attract and retain customers
Advise customer of claims and billing policies and procedures as needed
Respond to inquiries, issues and complaints

Agency Office Operations

Administer office practices and procedures
Maintain information in the agency’s customer database for future follow up
Manage agency correspondence as required
Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business

Requirements Qualified candidates will possess:

Outstanding sales and relationship skills
Experience in telemarketing or other sales environment with demonstrated persuasion skills
Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
Prior insurance experience is not required
Organization, prioritization, and multi-tasking skills
Demonstrated oral and written communication skills
PC skills; experience with Windows-based computer applications a plus
Ability to learn American Family products, services, and computer systems
A minimum of a High School diploma or equivalent

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