PRE-ADMISSION SPECIALIST

The PBX/Pre-Admission Specialist is primarily responsible for answering the agency's incoming lines, troubleshooting telephone system problems, as well as greeting clients and guests. This position also conducts pre-admission (financial screening) as well as annual financial reviews.

ESSENTIAL JOB FUNCTIONS:

1. Opens the second floor reception area, enters on the white board "on call" and "duty officer" clinical information.

2. Responsible for morning "set-up" of waiting room area that includes checking for inappropriate reading/viewing materials, placing chairs, toys, art material in appropriate place.

3. Greets and checks in clients and guests on the second floor, notifies clinical staff of their client(s) arrival.

4. Answers telephone calls and makes necessary connections.

5. Assists potential clients with general questions about agency services and directs to telephone screeners as appropriate.

6. Screens call for any emergency or urgent client situations and directs to appropriate on-call therapist.

7. Updates in the in-house, the annual Payor Financial Information (PFI) form, responsible for letters I - P. Updates PFI's per the Change of Status form for all 1975 cases (including Cal-Works and Northpoint).

8. Enters all pre-admission information into FileMaker Pro. Assembles pre-admission paperwork and forwards to appropriate staff.

9. Checks the faxes from the previous evening each morning, and delivers them to appropriate staff in their mailboxes.

10. Checks copier and fax machines for paper supply, replenish when necessary.

11. Provides coverage for other Pre-Admission Specialist's reception window and job functions.

12. Assists other departments with various clerical duties as may arise in the course of the day; obtains prior approval from Administrative Supervisor.

13. This job description includes, but is not limited to the above job functions.

   BILINGUAL IN ENGLISH / SPANISH REQUIRED

WORK SCHEDULE: (subject to change based on Center's needs)

Day: Monday through Friday

Hours: 8:30am - 5:30 pm

Workweek: 40 hours (Full Time)

EDUCATION:

Some college preferred.

MINIMUM QUALIFICATIONS:

1. Must possess high work standards, and a mature and professional attitude.

2. Ability to work well under pressure and handle multiple tasks.

3. Must possess strong organizational skills.

4. Must be able to communicate in a professional manner with exceptional customer services skills.

5. Must be fluent in English and Spanish

6. Must have a good sense of judgment as pertaining to the position.

7. Must be able to prioritize and plan work activities and use time effectively.

8. Must be a self-starter and be able to work independently.

9. Must be able to complete projects and reports in a timely fashion.

10. Must be able to maintain confidentiality.

11. Must strive to continuously build knowledge and skills; and share expertise with others.

12. Must demonstrate accuracy and thoroughness and look for ways to improve and promote quality.

13. Must have good interpersonal skills.

14. Must be able to get along with others in a courteous and respectful manner.

15. Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments.

Other Information:

The Child and Family Guidance Center is a leading mental health service provider in Los Angeles County providing services to children, adolescents, and their families. The Center currently employs approximately 400 employees and is seeking to add qualified staff to our Northridge location. The Center is proud to offer an excellent salary and benefit package. Generous vacation and sick leave policies, 10 paid holidays, 5 days paid professional leave, medical insurance (Blue Cross PPO, Blue Cross HMO, or Kaiser), paid dental, Section 125 Flex Spending tax savings, 401(k) with 50% match, life insurance up to $500,000, long term care, professional membership dues reimbursement, educational assistance up to $1,000 annually.

Come Join Our Team!!!