Service Manager - Automotive

Job Description

 

The Service Manager is responsible for all operations within the service department, from hiring and managing technicians and service advisors, to customer service.

 

Ensure that customers receive prompt, courteous, and effective service

 

  • Serving as a liaison between technicians and customers.
  • Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. 

 

Manage and Hire technicians and service advisors

 

  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services

 

 

Ensure customer has a positive dealership experience

 

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 

 



Job Requirements

 

  • must have at least 1 year experience as a Service Manager in a dealership setting or 3+ years experience as service advisor at a dealership.
  • Technical Automotive Knowledge
  • Demonstrated ability to manage others
  • Organized and Friendly personality




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Job Overview
Company » Chrysler -- Mopar
Employee Type » Full-Time
Industry » Automotive - Motor Vehicles - Parts
Retail
Job Type » Automotive
Management
Location » Lawrence, KS (map it!Map it!)
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  • Service Manager - Automotive @ Chrysler -- Mopar