RETAIL ASSISTANT MANAGER


Job Description

Position Title: Assistant Manager

 

Assistant Managers (AM’s) are responsible for assisting the General Manager in the overall management of a Hess Express retail location.  They assist in establishing and maintaining superior customer service levels.  AM's oversee and are accountable for the operation of a retail facility ensuring maximum sales and profitability through merchandising, human resources management, managing operating costs, inventory and shrinkage.

 

This is a non-exempt, hourly position

 

Principal Responsibilities:

 

1. Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way.

 

2. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.

 

3. Control shrink, expenses, and payroll.

 

4. Ensure appropriate merchandise stock levels, merchandise presentation, signing, and

assortment in all departments; ensure selling floor is adequately stocked.

 

5. Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required.

 

6. Review store trends.  Recommend and initiate changes for maximizing goals and objectives.

 

7. Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-thru’s, audits, etc.

 

8. Continually evaluate and react to performance issues and actively recruit high caliber associates, supervisors and management personnel.

 

9. Train and develop personnel in all aspects of the business.

 

10. Any other responsibilities as assigned



 
 





Job Requirements
Job Requirements
 

Essential Physical Requirements:


1. Ability to process information and merchandise through computer system and POS register system.

 

2. Ability to communicate with associates and customers.

 

3. Ability to understand, comprehend and complete all documentation.

 

4. Ability to freely access all areas of the store including selling floor, stock area, and register area.

 

5. Ability to operate and use all equipment necessary to run the facility.

 

6. Ability to climb ladders.

 

7. Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.

 

8. Ability to work a varied schedule including nights, weekends and holidays.

 

Preferred Requirements

 

*Ability to work in a fast paced setting


*Strong attention to detail


*Knowledge of sanitation and cleanliness standards


*1-3 years supervisory experience in a retail or restaurant environment


*Strong decision making skills


*Strong financial management skills


*Strong people development and team building skills

 

Benefits & Rewards


401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.


 


Hess is an Equal Opportunity Employer and is committed to workplace diversity

Please Note: This position requires a credit, background and drug screening





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  • RETAIL ASSISTANT MANAGERHess Corporation