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Director of Dementia Operations – Mental Health Program Manager/Director

If you are a decisive and diligent individual who has a passion for geriatrics and experience working with dementia patients, then join our team at Benchmark Senior Living and help make a difference in the lives of our seniors! We are seeking a committed Memory Care Operations Manager who will be responsible for providing overall leadership and management to staff in the Harbor Program. You will plan, organize, develop and lead the overall operations of the Harbor Program in accordance with federal, state, and local laws as well as the standards, guidelines and regulations of Benchmark Senior Living. You will work with the Resident Care Director to evaluate the care delivered to residents as well as monitor and oversee call-out practices for Harbor – enforcing company standards to ensure adequate staffing levels at all times. If you are an industrious and compassionate individual who truly wants to help people suffering from dementia, then Benchmark Senior Living may be the right place for you!


Memory Care Operations Manager - Program Manager/Director


Job Responsibilities

As a Memory Care Operations Director, you will provide supervision, coaching, recognition, engagement and performance evaluations on all Harbor Resident Care Associates. You will also be tasked with maintaining an engaging, homelike environment which presents residents with many opportunities to touch, collect or enjoy interesting items along the way.   Responsibilities include supporting and monitoring the day-to-day delivery of quality resident services resulting in high resident, family and associate satisfaction.  This position schedules all staff for 24/7 delivery of services with the Memory Care Program while monitoring available labor hours to budget.  Operating the Memory Impaired Program includes, but is not limited to, recruiting, hiring, on-boarding, training, coaching, and developing all of the resident care staff to ensure the highest caliber staff is consistently in place.

Integral components of the position include successful outcomes with customer, family and associate relations; quality assurance; regulatory compliance and financial management.  This role partners with our Resident Care Director (RN) in order that the services driven by the resident service plan are provided and changes are communicated.

Additional responsibilities for the Memory Care Operations Manager include:

  • Supporting the residents’ family, friends and significant others as ongoing caregivers and members of the care giving team
  • Communicating frequently with family members
  • Understanding and managing the department’s budget
  • Attending and actively participating in local Alzheimer’s Association Chapters or local partnerships
  • Conducting tours of Harbor as needed for prospective residents and families


Memory Care Operations Manager - Program Manager/Director


As a Memory Care Operations Manager for Benchmark Senior Living, you must be an ambitious, approachable and hands-on manager with a can-do attitude. You must also have excellent written, verbal and interpersonal communication skills.


Additional requirements of the Mental Health Operations Manager include:

  • Bachelor’s degree from an accredited college or university
  • Minimum 2 years of supervisor experience in a Senior or Dementia setting
  • Being knowledgeable about the dementia disease process
  • Proficiency in Microsoft Office applications such as Excel and Outlook


Memory Care Operations Manager - Program Manager/Director



At Benchmark Senior Living, we recognize how hard our employees work in order to provide our resident seniors with the best care possible. Therefore, we are proud to provide our Mental Health Operations Manager with great compensation and excellent benefits!


Benefits available to the Mental Health Operations Manager include:

  • Medical, Dental and Vision Insurance
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Long-term Disability Insurance
  • UNUM
  • 401(k) Retirement Planning
  • Working Advantage
  • Culture Compensation
  • Tuition Reimbursement
  • Adoption Assistance
  • Discounts on MetLife Auto and Home Insurance through payroll deduction
  • Paid Membership fees for SitterCity




Join Us.


For more information on Benchmark Senior Living, please visit our website at





About Benchmark Senior Living

Benchmark, as the name implies, is committed to setting the standard of excellence in Senior Housing. Benchmark Senior Living, based centrally out of Wellesley, Massachusetts, is the largest provider of senior housing in the New England region. With a mission centered on a commitment to providing personalized services to our residents, our professionals add quality to the lives of seniors each day through their compassion, skill and our unique programs designed to improve the experience of senior living.

At Benchmark, our most important asset is people. We are a company of people serving other people. Each of our communities features a standard trademark of world class service built upon staff excellence, innovative programs and personalized services.

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