Technical Support Analyst - Healthcare

Passport Health Communications, Inc., a nationally recognized pioneer in developing Internet solutions for the healthcare industry and one of the Best Employers™ to Work for in Tennessee, is seeking a Technical Support Analyst.

The Technical Support Analyst is responsible for providing Tier II technical expertise to internal and external customers as a part of the customer support group.  This person will be a technical lead for Passport's web browser and integrated products.  Candidate must excel at customer relations and interpersonal skills as well as demonstrate a strong desire to troubleshoot and resolve issues.

Responsibilities:

• Work directly with Customers to resolve complex technical issues
• Work with Tier I support personnel to troubleshoot and resolve technical issues
• Contribute to knowledgebase of documented technical solutions
• Use a variety of tools and techniques to diagnose product issues
• Collect, summarize, and clearly articulate information on software-related issues to Development
• provide backup technical support for first level support representatives

If you are looking for a growing, values-oriented, dynamic environment where you can make a difference let us hear from you! 

**Competitive salary PLUS bonus and comprehensive benefits package**

Visit http://www.passporthealthcareers.com/ for more in-depth Company profile.

Click "Apply Now" to submit your resume for consideration

• Strong and proven Customer Service skills
• Bachelor’s Degree, preferred (not required)
• Ability to recognize and articulate complex problems
• Experience troubleshooting product issues
• Experience directly supporting end-users
• Ability to effectively and efficiently address multiple concurrent issues
• Superior interpersonal communication skills, flexibility and responsiveness

Desirable Experience

• Broad communications/networking familiarity

• Knowledge of ANSI X12 270/271 specifications

• Knowledge of ADT HL7 transaction formats

• Healthcare background helpful, but not required

• Experience supporting multiple HIS software products

Successful candidates will possess the following attributes: 

• Excellent customer service skills
• Enjoys solving technical issues
• Ability to transition between multiple roles
• Communicates easily with both technical and non-technical people
• Proactive
• Ability to work with little supervision
• A fast and willing learner
• Ability to work well in a team environment